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September 18, 2020
Question

If transactions over the last month are not showing up in the reconciliation window for a connected bank account, what should I do?

  • September 18, 2020
  • 1 reply
  • 0 views
Original commenter did not share additional details

1 reply

KlentB
September 18, 2020

I can help you with that, lesley11.

 

We can go to the Banking menu and then review your matched/added bank transactions. This way, we'll be able to verify if they're properly matched and posted to the correct accounts. Let me show you how:

 

  1. Select Banking or Transactions from the sidebar menu.
  2. Go to the Banking tab.
  3. Select the blue tile for the bank account you want to review.
  4. Go to the Categorized tab.
  5. Click the link in the Added or Matched column to review the transaction.

If the transactions are incorrectly matched, you can unmatch and recategorize them so that they'll show up in the Reconciliation page.

 

Alternatively, we can adjust the filters in the Reconciliation page to ensure that all of your bank transactions are shown. Feel free to follow these simple steps:

 

  1. Select Accounting from the sidebar menu.
  2. Go to the Reconcile tab.
  3. Enter the necessary information, then choose Start reconciling.
  4. Click the Funnel icon, then make sure to set the appropriate filters (see below).

 

Additionally, here are some articles that you can read to help keep your accounts up-to-date:

 

Do you have any other questions in mind? Feel free to leave them below and I'll get back to you as quickly I can.

lesley11Author
September 18, 2020

Thanks, that's not exactly what I'm asking about. That last transaction that is showing is from 8/18 so I am missing a month's worth of transactions. How do I get them to appear? Is there something wrong with the connection to my bank account?

AlexV
September 18, 2020

Hi there, lesley11.

 

I'm here to assist you with fixing this banking issue.

 

The most possible reason why we experience this behavior is because of the bank's system maintenance. This can block QuickBooks which will result in missing transactions.

 

We can manually update the connection between the bank and QuickBooks Online. This helps in bringing in the transactions so you can reconcile them. 

 

Simply go to Banking, select the blue tile of the affected account, and click the Update button.

 

I added this link for more details on what to do if you see a bank error or bank transactions won’t download.

 

Let me know if you need anything else by leaving a comment below. Stay safe!