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djdiscomark
September 26, 2020
Question

Import google maps mileage still not importing using take out. Reports as no trips existing. Recs?

  • September 26, 2020
  • 20 replies
  • 0 views
Original commenter did not share additional details

20 replies

SarahannC
September 26, 2020

Hello there, djdiscomark.

 

We can try logging in to an incognito window to determine if it's a browser-related issue and import google maps mileage from there. If you haven't tried it yet, you can follow the shortcut keys below, depending on what browser you're using:

 

  • Google Chrome: Ctrl + Shift + N
  • Microsoft Edge: Ctrl + Shift + P
  • Firefox: Ctrl + Shift + P
  • Safari: Command + Shift + N

 

If it works, we can go back to our main browser and clear the cache. This is to start your data fresh and help QuickBooks to work well. Lastly, you can use other supported browsers like Mozilla, Google Chrome, Microsoft Edge, and Safari. For Safari, make sure to use the latest one. 

 

Also, I'm adding the articles below for additional information about importing mileage within your account and fixing issues:

 

 

Comment below if you have follow-up questions with QuickBooks. Take care always.

djdiscomarkAuthor
September 26, 2020

Thanks for the quick response! Tried importing via incognito in Chrome and then Edge and Firefox incognito too just for kicks. Same error. Also checked the zip file to confirm that there is in fact data for each month within the date range specified.

 

Other tips?

Joseph_A
September 26, 2020

I appreciate that you've tried all the possible ways, @djdiscomark.

 

Since you come up with the same error after following the recommended steps, I recommend contacting our Quickbooks Self-Employed Support Team. They have the available tools to further investigate this issue and they can also guide you with the necessary steps in solving this concern.

 

Here's how to contact QuickBooks Self-Employed Support Team using platforms:

 

On a web browser:

  1. Go to Assistant from the top bar.
  2. Ask general questions like “How much have I made this year?” or “How many business miles did I log?”

On iOS:

  1. Click the plus button on the dashboard. Then select Ask QB Assistant.
  2. Ask general questions like “How much have I made this year?” or “How many business miles did I log?”

On Android:

  1. Click the chat bubble icon on any page.
  2. Ask general questions like “How much have I made this year?” or “How many business miles did I log?”

If you want to connect with us directly, type or say “Talk to a human.” Then select your preferred support method: Message an agent (Live chat), Call an agent, or Get a callback.

 

Note: The wait time for agents is about 5 minutes.

 

Also, for your convenience check our support hours before contacting our support team.

 

I'm just around if you need further assistance. I'll be happy to help you further. have a good day!

Bluephantom
July 2, 2021

This issue is still happening. I wish there was a way to upload the JSON files directly.

RCV
July 2, 2021

This is not the impression we want you to experience when importing your trips from Google Timeline, Bluephantom.

 

The option to upload your trips from Google Timeline to the JSON files directly is unavailable. We need to use the Google Takeout link to import the trips. To learn more about this one, see the Import Google Timeline trips into QuickBooks Self-Employee (QBSE) article. Also, I've checked here on our and there's no reported case about this one.

 

If you already performed the steps provided by my colleague on this thread and to the Fix mileage tracking issues article, I'd suggest contacting our QBSE Customer Support Team. They'll pull up your account in a secure environment and investigate what's causing this issue. To ensure we address your concern, our representatives are available from 6:00 AM to 6:00 PM on weekdays and 6:00 AM - 3:00 PM on Saturdays, PST. See our support hours and types for more details about this one.

 

Feel free to visit our Help Article page for more insights about managing your business in QBSE.

 

I'd like to know how you get on after contacting our support as I want to ensure this is resolved for you. Just reply to this post and I'll get back to you. Have a great day ahead. 

Garbageguy420
August 27, 2021

I'm having the same issues, with zero help from the online support team. I have tried different browsers, & even extracting the zipped files & trying to make links for those. All to no avail. Super not stoked on this service.

blueknight768
July 8, 2024

DUDE FIX THIS SH*T!!!!

 

GOOGLE TRIPS CANNOT BE IMPORTED TO QUICKBOOKS SELF EMPLOYED!!!! YOU HAVE NOTHING THAT WORKS. NO FIXES NOTHINNNGGG!!!! You think you can keep copying and pasting the same garbage tutorial THAT DOES NOT WORK. You do this because legally you think if you respond it counts and you think you cant be sued. That's not true. Provide a real fix or im going to make sure I wont need to do my taxes. 

LollyNino_C
July 8, 2024

Hello, @blueknight768! 

 

Thank you for taking the time to post your concern in the Community. We appreciate your query regarding your inquiry about importing Google Maps trips automatically in QuickBooks Self-Employed (QBSE).

 

I’ve seen that you’ve posted multiple times with the same concern in the Community space. My colleague has already provided brief information regarding your inquiry. If you haven't received the notification about the response, please visit this link to read the recommendation: https://quickbooks.intuit.com/learn-support/en-us/banking/re-okay-we-all-know-importing-google-trips-has-been-broken-for/01/1461266/highlight/true#M115868.

 

Your time and effort are greatly appreciated. If you have additional concerns or questions about processing payroll services in QuickBooks Online, please let us know. We're always available and willing to lend a hand to your queries.

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