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Tawnytim
June 3, 2024
Question

Imported transactions(from web) not appearing anywhere

  • June 3, 2024
  • 1 reply
  • 0 views

I linked a credit card account to my QBO banks and it asked when I wanted to import transactions from.  I chose from 1/1/2024 and it went through the importing money in, importing money out, then gave me a success message.  I do not see any transactions from 2024 however.  There is nothing in "For Review", "categorized" or "excluded" tabs, and I have all dates selected.  I also tried filtering using just "this year" for the date, but had the same result.  I also do not see any of the transactions in the register for that account.  I have tried it both regular and private window in Firefox, as well as Google Chrome in incognito.

1 reply

Tori B
Tori B
June 3, 2024

Thanks for reaching out, @Tawnytim.

 

I appreciate all the details you've shared. Since you have searched your accounts and tried using a different and incognito browser, I recommend contacting our Technical Support Team. This way, one of our agents can review your account in a secure environment and investigate this matter further. Our Tech Support agents have the tools to review your screen in real-time to take a deeper look. 

 

You can use the steps I'm including below to connect with our team directly. Here's how:

 

  1. Sign in to your QuickBooks Online company.
  2. Select Help (?).
  3. Choose Search: Search the QuickBooks Online knowledge base directly, or click on Contact Us and choose a way to connect with the team:
    • Start a chat with a support expert.
    • Get a callback from the next available expert.

 

Please let me know if there is anything else I can assist you with. Take care and have a wonderful day! 

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