In Bank Deposit a journal entry is frozen how can I unfreeze it. need to make entries

It's my priority to help you create a journal entry successfully in QuickBooks Online, @movingforward.

I'd like to ensure that we're on the same page so I can provide the right amount of information to fix this issue. Can a ask if you're referring to a frozen JE page or you're unable to delete a JE? Any further details about this matter are much appreciated.

On the other hand, let's try performing some troubleshooting steps to resolve the issue. Let's open your QuickBooks account using the incognito mode or private browsing. These are built-in features in the browser that allows you to access websites without storing any data.

Here’s how:

• Press Ctrl + Shift + N for Google Chrome.
• Press Ctrl + Shift + P for Mozilla Firefox and Internet Explorer.
• Press Command + Shift +N for Safari.

If it works fine, you can go back to your regular browser and clear its cache. Sites like QuickBooks Online store these files to save you time while loading repetitive information and images. Clearing these files, QuickBooks will load a new version of everything displayed on the page. 

You can check out this article for the detailed steps: Clear my browser cache and temporary Internet files.

I also suggest running the Health Checkup Tool. It is used to check multiple aspects of the browser to ensure the application runs seamlessly.

However, if the problem continues, I recommend contacting our QBO Care Team. They have tools to check your account and determine the root cause of the issue.

To do that:

1. Click on Help at the top menu bar.
2. Hit on the Contact Us button.
3. Enter a brief description of the issue in the What can we help you with? box.
4. Press on Let's talk.
5. Select on Get a callback.
6. Key in your contact details, then tap on Confirm my call.

For your reference, you can always visit this link that gives more details about managing JE in QBO: Learn how to reverse a journal entry to swap the debits and credits, or delete it entirely.

Please know that I'm only a few clicks away if you're referring to something else or if you have any other concerns. I'll more than happy to help. Have a great rest of the day!