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A
arkvalleyinfo
January 25, 2019
Question

In bank reconciliation, how to I view the check numbers so that I can reconcile?

  • January 25, 2019
  • 1 reply
  • 0 views
We have thousands of checks with the same amount. I need to see the check number before I can check them off.

1 reply

M
MaryGraceS
January 25, 2019

Hi there, @arkvalleyinfo.

 

Thank you for posting in the Community. I'd be happy to help and walk you through on how to see the check number when reconciling. 

 

You can add the Reference number column to view the check numbers on the Reconcile window.

 

Here's how:

  1. At the top menu, click the Gear icon. 
  2. Select Reconcile.
  3. From the Account drop-down menu, select the appropriate bank account.
  4. Click Start reconciling or Resume reconciling.
  5. Enter the information requested.
  6. Click Start reconciling.
  7. On the Reconcile page, click the small Gear icon. 
  8. Under Edit columns, put a check in the Ref no. box.

I've attached an article and screenshot for additional reference: How to reconcile accounts.

 

 

That should take care of it. I believe that you'll see the check numbers on the reconcile page in just a few clicks.

 

Also, The phone support agents will be able to assist you in getting this resolved.

 

Here's how you can reach them: 

  1. Go to https://help.quickbooks.intuit.com/en_US/contact.
  2. At the top right, select your QuickBooks version.
  3. Select a topic.
  4. Click on the Get Phone Number or Start a Message button.

Drop me a comment below if you have any other questions about reconciling in QuickBooks Online. I'll be happy to help you further. Have a great day.

C
CRSMcHild999
May 19, 2020

My issue is that the 'reference number" that displays when I issue a refund is the refund number, not the check number.  How do I change this?

IamjuViel
IamjuViel
May 19, 2020

Hello, @CRSMcHild999.

 

You can open each refund transaction and change the reference number manually. Let me guide you how to do it.

  1. Go to the Accounting menu.
  2. Choose the Chart of Accounts tab.
  3. Click the View Register link from the Actions column.
  4. Locate the refund transactions.
  5. Click each one to open.
  6. Edit the Reference Number.
    • You can also click the Edit button. By doing this, you'll be routed to the Refund page and you can modify its reference number from there.
  7. Click the Save button.

On the other hand, you can run the Transaction Details by Account report. Then, filter this to show only your refund transactions. This way, you'd see which has a reference number or not. Just click on each transaction to update it. 

 

Let me know if you have other questions about managing your transactions in the bank register. I am always here to help.

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