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JLB LACC
November 1, 2024
Question

Inactivating a bank account

  • November 1, 2024
  • 1 reply
  • 0 views

We switched bank accounts for checking. The old bank account has a zero balance and has no uncleared transactions. It was never linked to QBO for downloading bank transactions and is not a default account. I want to inactivate it to remove it from my monthly reports but I consistently get a message that I cannot inactivate the account. Some of the reasons being: there is a non-zero balance (there isn't), it is a default account in my COA (it isn't), it's being used in an automated workflow (not that I can see).  I get a red box with the message XXXaccount request failed with status code 400. What is status code 400, and how do I get this account inactivated?

1 reply

R
ReymondO
November 1, 2024

I can imagine how this ongoing problem might be causing you stress, especially considering how important accurate financial records are for your business, @JLB LACC. Please know that you're not alone in this, and I'm here to support you every step of the way. Your detailed explanation helps me better understand the challenges you're facing, and I'm committed to working with you to find a definitive solution. 

 

Excessive cache accumulation in a browser can sometimes lead to unexpected behavior in the program. This may be the root cause of the error messages you're encountering when attempting to inactivate the bank account.

 

To isolate the issue, I recommend accessing your QBO account through a private browsing window. This approach will help us determine if the problem is related to cache build-up and resolve it. You can use the following shortcut keys to access incognito mode:

 

  • Google Chrome: Ctrl + Shift + N
  • Mozilla Firefox: Ctrl + Shift + P
  • Microsoft Edge: Ctrl + Shift + N
  • Safari: Command + Shift + N

 

If you're able to successfully inactivate the account, return to your default browser and clear its cache to refresh the system. Alternatively, consider using other supported browsers to access QBO.

 

Please note that when running reports, you'll still see inactive accounts and their transactions. QuickBooks includes these to maintain accurate financial records. However, you can customize certain reports to display only the accounts you wish to review.

 

Remember, you're not alone in this process, and your diligence in addressing this issue is commendable, @JLB LACC. If you encounter any further difficulties or have additional questions, please don't hesitate to post your concerns on the QuickBooks Community page. Our team is committed to providing you with prompt and effective support.

J
JLB LACCAuthor
November 8, 2024

I went into an incognito window and tried to inactivate the account. I get the same result.

S
SashaMC
November 8, 2024

Hello JLB LACC,

 

Thank you for sharing those updates with us! Let's go ahead and connect with our Support Team. They have the tools to evaluate this more using screen sharing to assist  and if necessary starting an investigate to find a solution to this problem. Here's how:

 

  1. Go to the Help menu.
  2. Hit the Contact Us button
  3. Enter "callback" in the "What can we help you with?" section.
  4. Select "Let's Talk"
  5. Pick the "Get a call" option to connect with us.
     

Please let me know how the conversations goes! Looking forward to your response. See you around. 

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