Income transactions

Hello there, BKfinishing. I understand how concerning it can be to see a deposit on hold, especially when you're counting on those funds to be available. Let me explain what might be happening and guide you to the right support.

Funds may be placed on hold if there was something unexpected in your transaction or account. This process is in designed to protect everyone involved and ensure smooth transactions. If you see "Withheld" in the Method column while reviewing in the Merchant Service Center, it comes with an email notification that contains important information.

Please check your email thoroughly, and don’t forget to look in your Spam folder as well. There might be specific steps outlined within that email that can help guide you toward getting this issue resolved.

If you haven’t received any email notifications, I recommend reaching out to our Payments Support Team. They are well-equipped to assist you with sensitive information and can get to the bottom of why this transaction is still on hold. I know how important it is for you to access your funds quickly, and they're committed to helping you.

Additionally, visit this article to guide you on how to check the funding status, payments processing, etc.: Common questions about payments deposits in QuickBooks Online. It also contains topics that answer common questions about the Payments feature.

Please feel free to return to the Community space if you have more questions about your invoice payments. I'm here to support you through this process.