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michael173
August 19, 2021
Question

Instant deposit of ACH Transfer has a fee, owever, I was under the impression it had a max limit? We had one Quickbooks said would be $13, but I was charged $23.

  • August 19, 2021
  • 1 reply
  • 0 views
We had an invoice that was $1,300. We decided instant deposit would be better this week. So I hit the instant deposit button, and Quickbooks said there would be a $13 fee. Cool. However, just now, my bank shows that the fee was $23. What gives? Did QB overcharge me, or are there other fees I am unaware of that are automatically taken into account?

1 reply

L
LollyNino_C
August 19, 2021

Hello there, @michael173.

 

Let me share some insights with you and make sure that you'll be able to know the charges in your account.

 

For QuickBooks payments, the charge of ACH bank transfer is 1% with a maximum of $10. For every instant deposit, there will be a charge as well which is 1% of the total amount.

 

To know more about the charges in QuickBooks payments, refer to this article: What are the fees for QuickBooks Payments?

 

I'd also recommend contacting our Payments team. They have the tool to check your account. This way, they'll be able to explain all the charges in your account.

 

Here's how: 

  1. Sign in to your QuickBooks Online company.
  2. Select Help (?) at the top right.
  3. Select or type Contact Us.
  4. Enter your concern, then select Let's talk.
  5. Choose a way to connect with us:
    • Ask the community to get help from businesses like yours.
    • Start a chat with a support expert.

We encourage you to review some of our commonly asked Payments questions.

 

For your future reference, you can check this article to know more about handling failed bank transfer payments: Handle a rejected or failed bank transfer payment.

 

If you have additional questions about QuickBooks Payment charges, just click on the Reply button below. I'm always here to help you.

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