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May 9, 2024
Question

Is anyone else experiencing random check off of the reconciliation page when opening or after doing an edit on an item? I thought it was a glitch, happens all the time.

  • May 9, 2024
  • 1 reply
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Original commenter did not share additional details

1 reply

May 9, 2024

Thank you for bringing this to our attention, Don. Let's work together to solve this by troubleshooting your browser.

 

Upon checking here, we haven't received any reports about this kind of behavior when opening or editing an item on the reconciliation page.

 

Let's proceed with the troubleshooting, open an incognito or private browser window using these keyboard shortcuts: 

 

  • Google Chrome: Ctrl + Shift + N
  • Mozilla Firefox: Ctrl + Shift + P
  • Microsoft Edge: Ctrl + Shift + P
  • Safari: Command + Shift + N

 

If similar behavior doesn't appear, proceed to clear your browser's cache. This process will remove and fix specific issues and help the program run optimally. Additionally, you can use other devices and supported browsers to ensure everything works as expected.

 

Additionally, you run a reconciliation report to get an overview of the session.

 

Let us know if you have other concerns with your reconciliation. We'll be here to lend a hand.