Is anyone else have an issue with Navy federal staying connected to quickbooks? I have had my account for 3 months now, and my account has never stayed connected.

Hi there, jameskyle96-gmai.

I can see how beneficial for your business to have your online banking connection up and running. This will save time since you’ll no longer have to manually enter transactions.

I know that you’ve already reached out to our QuickBooks Online (QBO) Care Team about your concern. To determine the cause of the looping issue, I still recommend contacting us again. They can configure the bank feeds connection in a secure space and make sure you can fetch new entries.

1. Press the Help icon at the top to open the QB Assistant window.
2. In the Assistant tab, scroll down to the Type something field and provide a brief description of the issue (banking connection).
3. Click the Get help from a human link and follow the on-screen steps to complete the process.
4. In How would you like to connect with us? section, choose Chat for real-time assistance or Callback to speak with an agent.

This reference provides in-depth information on how to resolve online banking errors: What to do if you get a bank error or can't download transactions in QuickBooks Online. You’ll also see the instructions about running a bank update.

Don’t hesitate to visit the Community again if you have additional concerns about managing your bank feeds connections. I’m always ready to assist further. Enjoy your weekend.