Is anyone else having a problem connecting to a human from QB?

Hello @stefwemple,

Reaching out to our support using other channels such as Phone or Chat may not be easy or you may be unable to connect directly and speak with them on the line due to the high volume of calls or messages we receive in time when trying to reach them. And it is recommended to schedule a callback when needed. 

But before we proceed, can you tell me more about your initial post or what is the concern you need help with? Sharing your current situation can help answer and resolve it for your while you're in the Community.

Nevertheless, here's how you can contact our live support via a callback as we can't provide you directly with the phone number:

1. Go to Help.
2. Select Contact Us.
3. Enter a few words describing your goal for today in the What can we help you with? field.
4. Click Let's talk.
5. Choose a channel where you wanted to talk to our specialists. Say Get a callback.

In the same manner, here's an article you can read to learn more about when are you able to connect to our support: Contact QuickBooks Products and Services Support.

On top of that, I've got you this helpful article to learn more about how you can receive important emails for the latest updates from us: Learn how to add Intuit's service email addresses in your email list of accepted senders.

You can always leave a comment below if you have follow-up questions with this or start a new thread if you have any other questions. I'll be here to lend a hand. Stay safe!

I can not reach a human after multiple attempts to have a “call back” in another 5 minutes.  No one ever calls. The chat takes literally 2 hrs last time because they won’t stay on to help you but leave after every question.  The phone number no longer works to reach a human.  It’s been the worst customer service experience ever!!!