Is anyone else having a problem with Save and Close button ?

I can help you isolate this unexpected behavior, @t4357.

Let's start by accessing your QuickBooks account using private browser or an incognito browser. You can use either keyboard shortcuts:

• Google Chrome: press Ctrl + Shift + N
• Mozilla Firefox: press Ctrl + Shift + P
• Safari: press Command + Shift + N

Once logged in, you can try recording your customer's check payments again. I've added a screenshot as your visual reference.

If it works, you'd want to clear the cache of your regular browser to start on a clean slate. This process helps the browser to fetch the latest version of the webpage and a faster browsing experience. Also, you can use a supported, up-to-date browser to roll out the possibility of a browser-related issue.

Lastly, you can use these articles for more information about managing check transactions in QuickBooks:

• How to record & print checks
• Align how your checks print

Get back to us here if you have other questions or concerns. I'm always here to lend a hand. Wishing you a continued success.