Question

Is anyone else having the issue with Singlepoint bank transactions not feeding directly into QB online? How long has it been?

Forum|Forum|3 years ago
February 1, 2023
2 replies
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QuickBooks Online

Thanks for bringing this to our attention, beth.pierce@grea.

After checking here, there's an open investigation (INV-81805) about transactions from the Singlepoint bank that went missing in QuickBooks due to error 102.

This error means that there may be a problem on your bank's end. Their website may be undergoing maintenance or have server issues. This can stop the online bank connection to QuickBooks. Here's what to do if you see these errors.

The issue will usually resolve within 24 hours. In the meantime, you can manually update the online bank connection in QuickBooks.

Here's how:

Go to Bookkeeping, then Transactions.
Choose Bank transactions.
Click Update.

If you aren't getting the error and still see that the transactions aren't showing up on the Banking page, I'll let you contact our QuickBooks Online Team. They'll add your account to the investigation and send updates via email.

While waiting for the fix, you can download bank transactions using a CSV file from the bank. Then, manually upload it to QuickBooks.

I'm adding these article for additional resources whenever you have banking issues.

I hope you find the steps easy to follow. Get back to me if there's anything else you need by commenting below. I'll stay around whenever you have additional questions. Thank you and take care always!

B

beth.pierce@greaAuthor

Thanks for reaching out. I am aware of the investigation but this has been since 11/16/22 so its getting a little crazy. It is not on the banks end of things, I have been troubleshooting with them since the start.

How many other customers are in this position? How about QBs providing some one on one troubleshooting with your experts to try and get us back up?

C

Carneil_C

Hello there, Beth.

Thanks for following along with the thread and sharing your concern.

I understand the urgency of getting this issue fixed. Please know that our team is already aware of this matter and currently working on implementing measures to fix it.

That said, I suggest contacting our QuickBooks Online Support Team so they can add you to the list of affected users. Rest assured, you'll be notified via email once the issue is resolved.

In the meantime, we can manually upload your transactions into QuickBooks Online as a workaround. I'll show you how:

From the left pane, go to Banking or Transactions.
Press Upload transactions.
Select Drag and drop or select files and choose the file you downloaded from your bank. Then select Continue.
In the QuickBooks account ▼ dropdown, select the account you want to upload the transactions. Then select Continue.
Follow the onscreen steps to match the columns on the file with the correct fields in QuickBooks. Then select Continue.
Choose the transactions you would like to import. Then click Continue.
Hit Yes.
When you accept your transactions, select Done.

I'll share this article with you if you want to know more about uploading your transactions manually: Manually upload transactions into QuickBooks Online.

For future reference, here are some handy resources to help you supervise your transactions:

Please bear with us as we work on this. Keep me posted if you have questions or concerns about managing your transactions in QuickBooks Online. I'll be around for you. Take care always!