Is anyone having an issue with accounts not appearing when recording deposits? My offsetting accounts are not visible in the drop down.

Hello there, userjeffae.

I'm here to help make the accounts appear when recording deposits.

It's possible that the stored data of your regular browser becomes overwhelmed which potentially affects your browser's performance when recording deposits. That said, we can try performing some basic browser troubleshooting. Let's start by using an incognito browser. This mode doesn't use the existing cache data and helps us confirm browser-related issues:

• For Google Chrome browser: Ctrl + Shift + N
• For Mozilla Firefox browser: Ctrl + Shift + P
• For Safari browser: Command + Option + P

If it works, you'd want to clear the cache of your regular browser to delete those temporarily stored files and browsing history. Also, you can use other supported, up-to-date browsers to roll out the possibility of a browser-related issue.

More information about making bank deposits can be found in this article: Record and make bank deposits in QuickBooks Online.

You'll want to run Deposit Detail and customize the filter transaction type. Let me show you how:  

1. Go to Reports, and click the search bar.
2. Click Customize.
3. Under Filter, drop-down menu from Transaction Type and search Deposit.
4. Tap Run report.

Get back to me if there's anything I can help you with bank deposits. I'd be happy to assist you further. Enjoy the rest of the day.