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signaturechoice
July 9, 2022
Question

Is anyone having an issue with getting to the "new deposit" screen? I can get to every screen with the exception of this one on QB online, so I can record deposits?

  • July 9, 2022
  • 1 reply
  • 0 views
Live chat was of no help and this screen just hangs, for two days now, when I click on it.

1 reply

T
TirzahC
July 9, 2022

Hello, signaturechoice.

 

Upon replicating here on my end, the deposit screen you are referring to is functioning well. That said, to isolate this matter, you can perform some troubleshooting steps as this concern could be a browser-related issue. Stored cache can cause unexpected behavior.

 

Here are the keyboard shortcuts to open a private browser:

 

  • Google Chrome: press Ctrl + Shift + N
  • Mozilla Firefox: press Ctrl + Shift + P
  • Microsoft Edge: press Ctrl + Shift + P
  • Safari: press Command + Shift +N

 

If it works, kindly proceed with clearing your cache. This helps improve the performance of the application. Then, if the issue persists, you can refer to this article for other supported browsers while using QuickBooks.

 

Here's an article that you can use as a reference: Record and make bank deposits in QuickBooks Online

 

Let me know how it goes. I'm only a post away if you need me. Have a great day!

S
signaturechoiceAuthor
July 9, 2022

We tried all of this while on live chat yesterday, and nothing worked to get the page to come up.

C
ChristineJoieR
July 9, 2022

I appreciate your time doing the steps provided by my colleague, @signaturechoice. 

 

I'll point you in the right direction and help you proceed with your business work.

 

Since the suggested browser troubleshooting steps are not working on your end. We can try to contact our Technical support team to further review this error while working on your deposit. 

 

You can contact them by:

 

  1. Go to your QBO company.
  2. Click the Help (?) button.
  3. Select Contact Us.
  4. Enter the error you encountered about the tick box for leave benefit, then select Let's talk.
  5. Choose a way to connect with us:
  • Start a chat with a support expert.
  • Get a callback from the next available expert.
  • Ask the community for help from businesses like yours.

 

I hope they'll have a speedy recovery after the procedure! You can also include other future questions regarding the QuickBooks Online payroll service. Have a great weekend. 

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