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skrisch
August 15, 2022
Question

is anyone having issue with truist cnnnecting to quickbooks

  • August 15, 2022
  • 3 replies
  • 0 views

all of my quickbooks online accounts that are connected to Truist bank are getting error code 106. Is anyone else having this issue?

    3 replies

    MJoy_D
    MJoy_D
    August 15, 2022

    I can share some information about error 106 that you're encountering with Truist Bank, @skrisch.

     

    There's an ongoing issue with Truist Bank. Our customers are encountering error 106. Our Product Engineering team is already aware of this and is now working on the connection between Truist Bank and QuickBooks Online (QBO). 

     

    In the meantime, I suggest contacting our Customer Support Team, so you'll be added to the list of affected users and receive an email notification once we resolve the issue. 

     

    You can reach our Customer Support for QBO by going to the Help icon at the top right of the account. Then, let them add you to Investigation No. 75855. 

     

    Follow the steps below: 

     

    1. Go to the Help icon to connect to a live support agent. 
    2. Provide us with some information about your concern.
    3. Select the Contact Us button and provide some details about this concern, then on the Let's talk button. 
    4. You'll now be provided options on how to connect to our Customer Support.
    5.  

    You can check this article for more information about the different types of support we offer and their availability: QuickBooks Online Support.

     

    For more information about bank error 106 and on how to resolve it, check out this article: Fix bank error 106. 

     

    While we're still working on a fix, you can manually add your bank transactions through the WebConnect process. Here's more information about downloading the transactions from the bank. Then, upload the file to your account: Manually upload transactions into QuickBooks Online.

     

    Please know that you can always drop by here if you need any help with your bank account transactions. I will be happy to assist you further. Have a wonderful day!

      D
      DanP2
      August 15, 2022

      This is a terrible reply MaryJoyD.  I've checked with 5 different companies who bank with Truist -- all of their QBO/Truist connections have broken.

      Asking people to call your support line when this is a QBO/Truist issue is irresponsible.  What is the status?

      M
      Mich_S
      August 15, 2022

      I understand the importance of fixing the banking error 106 in QuickBooks Online, @DanP2. I'm here to provide an update about the case.

       

      When I looked up the error investigation in our database, I found that it is still in progress. Rest assured, our product developers are working on fixing it as soon as possible. 

       

      I'd also advise contacting our Customer Support department, as my colleague mentioned. This enables them to investigate this issue further and offer you the best solution to your problem. They're also able to add your account to the list of affected users. 

       

      Once added, you'll receive an email update about the progress of the investigation.

       

      Feel free to check out this guide about manually uploading bank transactions. You can use it as an alternative when adding transactions to QBO.

       

      Please let us know if you have other queries about banking or QuickBooks. The Community is available 24/7 to assist. Take care!

      W
      wizardofozman86
      August 15, 2022

      I have been struggling with this since 7am and am so glad you posted something.  Yes, none of my Truist accounts will connect and are showing error code 106.  When I log into the Truist website all of my accounts are fully operational, despite QBO saying they cannot be found at that bank's website.  I am on hold with QB's customer service now.  

        D
        DanP2
        August 15, 2022

        I'm now being told by an Intuit rep that Truist no longer supports QBO and I need to change custodian banks if I want to use QBO or switch to QB Desktop.........

        W
        wizardofozman86
        August 15, 2022

        My error code switched to 105 and the customer service rep said their team is working on resolving the connectivity issue.  

        nolabookkeeper
        nolabookkeeper
        November 11, 2022

        Just putting this on here for the people who will encounter this question in future, since QBO Support is obviously forbidden from answering the question here.

         

        Truist is now charging business customers $14.95 a month to connect to QuickBooks Online. Full stop.

         

        If you don't want to pay $15/mo for this service, which is an absolutely disgusting cash grab by BBT, you'll have to either switch banks or manually download your transactions and import them.

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