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R
rodgersconst
August 7, 2021
Question

Is anyone having issues with Wesbanco Bank account linking in QB since their new software update?

  • August 7, 2021
  • 6 replies
  • 0 views
I am getting error message 185 in QB.

6 replies

Adrian_A
Adrian_A
August 7, 2021

We haven't received any reports about the error 185, rodgersconst.

 

I'm here to share some information on how you can fix the said error message.

 

This error means your bank or financial institution (FI) requires more information after you enter your credentials. You can fix this depends on what your bank wants you to do.

 

If they asks you a  security question, enter your answer. As you enter your answers, QuickBooks Online remembers the security questions you have been asked and answers for you.

 

If you financial institution asks for an OTP, you can get this via text, call, or email.

 

I've also added this article as your guide in connecting your WesBanco Bank account to QuickBooks: Connect bank and credit card accounts to QuickBooks Online.

 

That should fix it. I'll b around if you have other concerns about reviewing downloaded transactions from your bank account. Keep safe!

C
CAS2016
August 10, 2021

I am having trouble connecting to Wesbanco since their updated system, August 2, 2021.  The bank requires a Company ID, User ID and password.  When I try to connect my bank account with Wesbanco Quickbooks only allows for the User ID and password.  I get the same error code 185.  It then asks for my phone number and says it's incorrect.  Any nw advice

    C
    ChristieAnn 11
    August 10, 2021

    Hi there, CAS2016.

     

    Welcome back to the QuickBooks Community. I appreciate you for sharing detailed information about your concern. With this, I'll be providing details about connecting to Wesbanco.

     

    The concern about connecting to Wesbanco and getting an error code 185 has recently been reported as an ongoing issue. Our product engineers are now working to fix this as soon as possible.

     

    I suggest contacting our QuickBooks Support Team, so they can add you to our notification list. This will help our engineers determine the number of affected users. You'll also receive an update through email once this has been resolved. 

     

    Here's how to contact them:

     

    1. Open your QuickBooks Account.
    2. At the top right, click the Help icon.
    3. Choose the Assistant section.
    4. Type your concern in the Type something field.
    5. Click Talk to a human.
    6. Click I still need a human.
    7. Click the Get help from a human.
    8. You'll be routed into the How can we help? page. Then, select callback or how you want to contact them and fill in the information.

     

    You can browse this article to learn more about the different types of support we offer at Intuit and its availability: Support hours and types.

     

    Please refer to this article to see various banking errors and how to fix them: What to do if you get a bank error or can't download transactions in QuickBooks Online.

     

    If you need any additional assistance while managing your bank transactions, you can leave a comment below. I'll be sure to get back to you.

    Fiat Lux - ASIA
    Fiat Lux - ASIA
    August 7, 2021

    @rodgersconst 

    Utilize the trial version of SlickConnect to isolate the issue. It is designed to import into any bank or credit card in QuickBooks Online, so there is no specific setting needed. If the same error persists, there is an ongoing problem at your bank.

    https://www.moneythumb.com/?ref=110

     

    J
    JulieDinMD
    August 13, 2021

    Yes, I am having the same problem. It will not recognize my mobile #. Plus it doesn't ask for the "new" company id 🙄when trying to connect. Today is the 10th day I haven't been able to download banking transactions. Very frustrating. My branch manager today emailed me and said they were told that the issue was resolved. ugh! 

    C
    Charies_M
    August 13, 2021

    I appreciate you sharing this with us, JulieDinMD.

     

    The investigation (INV-61379) about the Error code 185 when connecting to Wesbanco has already been resolved. Since you're still experiencing the same issue, I suggest contacting our QuickBooks Care Team. This case needs further investigation. With the help of our phone support, they can isolate and come up with a fix so you'll be able to connect your Wesbanco with QuickBooks.

     

    You can refer to ChristieAnn's instructions on how to reach the support. Check out this article for our contact information. Click on the QuickBooks Online drop-down to see the most updated support schedule: Support hours and types.

     

    I'm also sharing this article below to give you more insights on what to do if transactions in case you encounter bank errors in QBO: Fix bank errors in QuickBooks Online.

     

    Drop me a reply if you have additional questions. I want to make sure this gets resolved. Stay safe and have a good one.

    J
    JulieDinMD
    August 13, 2021

    You have to connect to the Wesbanco Business and not just Wesbanco. My branch manager just sent me this and it worked for me. Yesterday when I tried the Business it asked for me to Turn on Foreign Currency. But today it didn't 

      Rubielyn_J
      Rubielyn_J
      August 13, 2021

      I appreciate you for getting back to this thread, @JulieDinMD. 

       

      I further checked our system and found that there is still an ongoing investigation about connecting to the Wesbanco bank account. This has been raised already to our banking engineers and they are on the process of resolving this. 

       

      That being said, I recommend reaching out to our support team. This way, you'll get an update about the resolution status and attach your company to the list of affected users. You can also present this investigation number for easy tracking: INV-61379.

       

      In the meantime, you'll want to import your transactions manually into QuickBooks Online. You may follow these steps for your reference: 

       

      1. Log in to your bank or credit card's website.
      2. Follow your bank's instructions for how to download CSV files of your transactions to your computer. 
      3. Review the date range for the download. 
      4. Download your transactions and save the file somewhere you can easily find it.
      5. Make sure it's in the correct format before you upload it.
      6. Then, proceed to Step 4 in this article: Manually upload transactions into QuickBooks Online.

       

      Once your transactions are in QuickBooks, you can start matching and categorizing them. You'll need to review the entries to put them in the correct accounts.

       

      Please let me know how it goes or if you have other questions about managing your bank transactions. I'll be sure to get back to you. Keep safe and healthy always.

      D
      DonkNET24
      August 16, 2021

      I'm having the same issue. QuickBooks support seems to be lost. While on the phone with them I found this thread and referred him to it. QB Support staff should be aware of known issues and not have customers doing random troubleshooting if a fix has not been identified, it's a big waste of time and frustrating. 

      L
      LCammuse
      June 5, 2023

      I cannot connect. I keep getting an 0011 error message.

      JoesemM
      JoesemM
      June 5, 2023

      Welcome to the Community space, @LCammuse. I'd be pleased to help you connect your Wesbanco Bank and fix the error 0011 messages you get.

       

      The error code 0011 is an underlying server issue that consists of the corruption of the desktop's cookies, VPN or Proxy interference, and browser cache. That said, I'd suggest accessing your account using a private or incognito window. 

       

      Browsing privately disables the cache from saving your browsing data, and it's a good way to check issues caused by a full cache. Here's how to use a private browser:

       

      • For Google Chrome: Press Ctrl + Shift + N
      • For Internet Explorer and Mozilla Firefox: Press Ctrl + Shift + P
      • For Safari: Press Command + Shift + N

       

      Then try to connect to your bank again. For details, see this article: Connect bank and credit card accounts to QuickBooks Online. If it works, I suggest clearing your browser's cache to delete those temporarily stored files and free some space on your browser's data. You can also do this task on other supported, up-to-date browsers.

       

      You can also sign in to your bank website and check for any maintenance updates or request to establish a connection with QuickBooks. For now, we can manually upload your bank transactions into QuickBooks through a web connect file. I'll show you how.

       

      1. Download the data from your bank website. Then, map the transactions in a CSV file.
      2. Open your QBO account and tap the Banking menu.
      3. Click the Link Account drop-down.
      4. Tap the Upload from file option. Then, press Select and choose the file you want to upload.
      5. Choose a QBO file from the list, then Open and follow the on-screen instructions to map the fields.
      6. Pick the transactions to import. 

       

      Once everything is settled, you can review the transactions and reconcile your accounts so they always match your bank and credit card statements. Feel free to check out these references for the detailed process:  

       

       

      I'll be right here to continue assisting if you have other concerns or additional queries in connecting your bank to QuickBooks. Just leave the details below. Have a great day.

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