Is it normal for my customized shortcuts in the desktop app sidebar to disappear when I log out and back into QBO? Is there a way to get them back?

Hi there, jesse. I’m here to help you keep your customized shortcuts in QuickBooks Online Desktop App.

Normally, shortcuts remain on your sidebar even after logging out from the system. In your case, we can perform some troubleshooting to sort out the issue. 

Beforehand, please make sure to have the updated version of the application and proceed to refresh your QuickBooks app to clear the cache and resolve any unusual performance while using it. Here's how:

1. Navigate to the Help menu. 
2. Select Reset App Data. 
3. Once done, close and re-open your QuickBooks App for Windows.

Moreover, here’s a file you can go over in familiarizing keyboard shortcuts while using the application: QuickBooks Online Desktop App Windows Keyboard Shortcuts.

If you need further assistance in accessing and customizing your QuickBooks Online Desktop app, please leave a response below. I'm always here to help. Have a good one.