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PMA131
May 20, 2024
Question

IS THERE A PROBLEM WITH QUICKBOOKS ONLINE TODAY?

  • May 20, 2024
  • 4 replies
  • 0 views

CUSTOMERS WILL NOT POPULATE WHEN ENTERING A DEPOSIT

4 replies

K
kpappa
May 20, 2024

Apparently.  Can't do anything really.

H
hfhqc
May 20, 2024

Having same problem and looks like many more user are having issues

S
Shania_C
May 20, 2024

Greetings, to you all. 

 

I understand that you have been facing some challenges with QuickBooks Online where customers did not populate when entering a deposit and I know how this can disrupt your workflow and cause inconvenience. However, there is an ongoing investigation for unresponsive dropdowns in multiple areas in QuickBooks Online. Rest assured, I'm here to guide you toward the appropriate support channels to promptly investigate this issue.

 

1. Access your QuickBooks Online (QBO) company, go to Help (?).

2. Choose either of these tabs:

 

  • Assistant tab and type Talk to a human.
  • Search tab and click on Contact Us to connect with a support expert.

3. Select the preferred method of contact (phone or chat).

 

You can also check this article for more details and be sure to review their Support hours to know when agents are available.

 

Feel free to visit or save this article in case you will need it when reconciling your accounts, so they always match your bank and credit card statements in QBO: Reconcile an account in QuickBooks Online

 

Please do keep me in touch if you have any other concerns about handling your customers in QuickBooks. Enjoy the rest of the week!

O
Obev1965
November 25, 2024

it is now November 25th and there is still an investigation with deposits not matching customer payments!

 

I have been going crazy as our bank feed & our QB's balance does not match!!!

 

I have gotten zero emails or updates about this issue! Very poor customer service!

M
MelroseV
November 25, 2024

I recognize the importance of matching your deposit to customer payments, @Obev1965. Let me help you fix your balances in QuickBooks Online.

 

When matching your deposit to customer payments, ensure that both transactions are recorded with the same amount. This helps to reduce the chances of error and ensures that your books are accurate.

 

If the issue persists, I recommend contacting our customer support team. This way, they can investigate the root cause of this issue and provide a resolution.

Here's how you can reach them:

 

  1. Select the Help icon and click the Search tab.
  2. Select Contact Us.
  3. Provide a brief description of the issue, then Continue.
  4. Choose between Chat with us and Have us call you.

 

Once you've fixed your matching, you might also want to check out these articles to learn how to manage your reconciliation process:

 

 

Please don't hesitate to post any follow-up questions or new inquiries about matching your deposit to customer payment and performing general bookkeeping tasks in QBO. The entire QuickBooks Team is here to help and ensure a smooth online banking experience in the program.

BigRedConsulting
BigRedConsulting
November 25, 2024

RE: IS THERE A PROBLEM WITH QUICKBOOKS ONLINE TODAY?

 

Yes. There is a problem with QuickBooks Online every day.  Usually, there's a new issue about every day, in addition to all the old ones that Intuit doesn't ever fix.

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