Skip to main content
E
everclimber
July 16, 2020
Question

Is there a Quickbooks way to change the default browser (Internet Explorer) fix anytime soon?

  • July 16, 2020
  • 3 replies
  • 0 views

Chase bank no longer supports Internet explorer and hasn't for over a year, yet the newest 2020 QB Pro still has IE set as its default browser, with NO WAY TO CHANGE THE DEFAULT BROWSER.  I spent about 4 hours bouncing between QB and Chase support teams today and found that the QB online support teams in general are not trained to know this, or tell the customer upfront, that this is a major issue. Chase customers have to multi-step-- download from Chase each file, then import each web connect file, into QB. What a colossal pain! Aren't there thousands of Chase customers that QB deals with every day? Why is tech support not trained to tell me this info in the first 5 minutes (vs hours)?  

 

Then I heard the greatest. The QB team is working on updating the default browser to EDGE. OMG, how un-customer friendly can you get? We don't want EDGE any more than we wanted IE. What you can do to please your customers is GIVE US the ability to choose our browser. Fix that now!!! I'm mad I had to upgrade to 2020 and didn't get any more functionality from this new program. 

    3 replies

    Angelyn_T
    Angelyn_T
    July 24, 2020

    Hello, @everclimber.

     

    I understand that you need to bring your Chase transactions to QuickBooks. Rest assured our engineers are now working on this so customers using Chase account can use the banking feature seamlessly. At this time, QuickBooks Desktop (QBDT) only supports the Internet Explorer 11 (32-bit) browser. Since your bank doesn't support this browser anymore, we can manually import your bank transactions to bring them to QBDT.

     

    First, log in to your Chase account and download your transactions as a QuickBooks Web Connect (.qbo) file, then import it to QuickBooks.

     

    1. Go to the File menu, then select Utilities.
    2. Tap on Import, then Web Connect Files.
    3. Choose the QBO file you saved, then click Open.
    4. Pick the Chase account you are importing the transactions into.
    5. Hit Continue, then OK.

     

    After these steps, you can go to the Bank Feeds Center to review the transactions. I've also added this article to learn more about Bank Feeds for QuickBooks Desktop.

     

    If you have any other questions, mention me in the comment section below. Keep safe, @everclimber.

    L
    Leah93
    January 14, 2021

    Is there any update on QuickBooks changing the default browser? QBO files are a complete pain to use. Canandaigua National bank also has not supported Internet Explorer for a year. I have 10 companies with over 40 bank accounts. I too have been wasting hours and have had to hire additional employees to get work done that usually took a quarter of the time. Any update?

    C
    CharleneMaeF
    January 14, 2021

    I understand this wasn't an easy process for you, Leah93.

     

    As of now, changing the default browser isn't possible. QuickBooks recommends using Internet Explorer (IE) when downloading bank transactions.

     

    If your bank doesn't support IE, you have the option to bring the transactions manually. 

     

    Here's how:

    1. From the QuickBooks File menu, select Utilities.
    2. Choose Import and then Web Connect Files.
    3. Select the QBO file you saved, then select Open.
    4. When prompted to Select Bank Account, select:
      • Use an existing QuickBooks account if the account you are importing the transactions into is already set up in QuickBooks.
      • Create a new QuickBooks account if the account you are importing the transactions into is not yet in QuickBooks. Type a name.
    5. Select Continue. You should see a dialogue box telling you that the data has been successfully read into QuickBooks. Click on OK.
    6. Go to the Bank Feeds Center to review your transactions.

     

    For your reference about the process, I suggest checking this article: Import Web Connect (.qbo) Files.

     

    Once you downloaded your bank transactions, review and categorize them to ensure your books are accurate.

     

    If I can be of any additional assistance, please don't hesitate to share your concerns or questions.

    B
    Blackman32
    September 30, 2021
    If you're experiencing browser problems when visiting Intuit sites, there are a few basic troubleshooting steps you can perform.
    C
    Chair2
    January 22, 2022

    I just was forced to purchase QB 2022 Desktop Pro and guess what -- the browser has still NOT been updated.  My bank has not supported IE for years now.  So disappointing. QB get your act together.

      Terms & ConditionsAccessibility statement