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billing108
April 26, 2025
Question

Is there a way around this browser console error on the Bank Transactions page?qbo_decomp_banking_error : "Cannot read properties of undefined (reading 'length')"

  • April 26, 2025
  • 1 reply
  • 0 views

I've tried different browsers and different computers. The site is clearly broken but I need to get stuff done today. Ironically, the qb online status page is 400ing https://status.quickbooks.intuit.com

1 reply

Bryan_M
Bryan_M
April 26, 2025

We hear you, @billing108. I appreciate you for performing some basic troubleshooting steps before posting here. Allow me to help you fix the error this time.

 

Before we proceed, may I know what specific bank institution you are having issues with? This way, we'll be able to determine the origin of the issue and fix it.

 

Since the error persists after you perform the troubleshooting steps, we can run the manual update to refresh the connection between QuickBooks and your bank. This updates all your connected bank and credit card accounts.  I'll show you how:

 

  1. Open your QuickBooks Online account.
  2. Go to the Transaction menu. Then, Bank Transaction.
  3. Select a bank tile below and click Update.

 

You can also visit this article for more ways how to fix specific issues in the banking section: Fix specific bank errors.

 

For now, you can manually upload your bank transactions to continue your daily banking tasks.

 

If the accounts won't update even after doing the steps above, I recommend reaching Live Support Team so they can look into this issue further. They have all the necessary tools to pull up your account securely and find out the root cause of the error.

 

They can only accommodate you Mondays to Fridays from 6 AM to 6 PM PT and Saturdays from 6 AM to 3 PM PT.

 

Once everything is fine, it's best to review and categorize your downloaded bank transactions and put them in the right accounts.

 

Let me know in the comments below if you have additional questions about managing your bank transaction. I'll be around to lend a hand.

B
billing108Author
April 27, 2025

The bank is Chase - a normal business checking account.

 

I've tried the following and still no luck

- Updating the connection as described from the Bank Transactions page

- Removing the connection altogether and setting it up from scratch

- Removing the connection again and manually uploading transactions exported from a csv

- Downloading the Quickbooks accounting iOS app and trying to access Bank Transactions from there

 

It seems like there's an broader issue with the application itself and that this isn't a one-off issue with my account. Verification (and broader communication) of that would be appreciated.

R
Rusimyhr
April 27, 2025

Thank you for reaching out and providing detailed information about the issue you're experiencing, @billing108. I really appreciate the steps you've already taken to troubleshoot. To help you out even more, I’ll connect you with our Live Support team. They have all the right tools to securely access your account and figure out what’s causing the error.

 

Here's how to reach out to them:

 

1. Navigate to the Help menu.
2. Click the Search option and type contact support.
3. Choose the Contact Us tab at the bottom.
4. Follow the prompts, then choose a way to connect with us: Have us call you or Chat with us.

 

 

For information on the support hours of our QuickBooks Online (QBO) Live Support team, please refer to this article: Get help with QuickBooks products and services.

 

Once the issue is successfully resolved, you can start categorizing and matching them. When you're ready, you can perform your regular bank reconciliation.

 

If you have any other questions or if there’s anything else you’ve noticed regarding this issue, please don’t hesitate to let us know. We are committed to resolving this as quickly as possible so you can use QuickBooks effectively.

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