Is there a way to find an online payment not recorded in QBO but the payment is in the bank account?

Good Afternoon @mail38.

Welcome to the Community. I’d be happy to help you locate the payment you’re looking for.

Was this payment associated with an invoice? Is the invoice marked as paid?

Any transaction processed through your QuickBooks payments account can be located in the Merchant Service center.

1. Sign in to the Merchant Service Center.
2. Go to the Activities & Reports drop-down.
3. Choose Deposits.
4. Change date range in the Dates field.
5. Hit Search.

For more information, check out how to find transactions, deposits, and fees in the Merchant Service Center

Let me know if you have any additional questions or if there is anything else I can help with. I’m just a quick click away.