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December 11, 2018
Question

Is there a way to stop auto match on bank feed accounts to avoid having to click "not a match" multiple times to match payments to the deposits??

  • December 11, 2018
  • 21 replies
  • 0 views

When I download my bank transactions in the bank feeds, many of the transactions are marked "Auto" and color coded blue. I understand QB thinks it's a match, but it's not so I have to click the "Not A Match" option first for EACH transaction. Sometimes it auto matches it to another, later transaction, so I have to click not a match multiple times. Then I can manually match payments to the deposit.

I need to turn off the auto match because it thinks these payments are already in the register, but I need to match them manually to the bank feed in order to show them as deposited into the right account.

Is there a way to stop auto match on bank feed accounts to avoid having to click "not a match" multiple times to match payments to the deposits??

21 replies

February 26, 2021

Create a rule then apply

Automatically confirm transactions this rule applies to : On

It will bypass the find match option.

March 1, 2021

1.  Click on Merchant Deposit Services.

2.  Click on Deposit Settings at bottom left of screen.

3.  At bottom of the screen it says "Other controls".

4.  On the left under "Other controls" there is a box to uncheck that says "Auto match & record is turned on".

5.  Click on "Save settings".

March 25, 2021

I am new to quickbooks and need this turned off!  Where is Merchant Deposits located so I can try this? 

March 25, 2021

Hello there, JJB11.

 

Thank you for choosing QuickBooks. I can help you follow you the instruction shared above.

 

Once you have a QuickBooks Payments account, you can manage it in the Merchant Service Center. You'll only need to sign in at this link: Sign in to the Merchant Service Center. Then, follow the same steps above, or you can go through with these steps:

 

  1. Click on Deposit Settings.
  2. Under Other controls, select Auto match & record is turned on. This will turn off the feature.
  3. Once done, click Save Settings.

 

Also, you may want to check some topics about completing or doing other tasks in QBDT. One more thing that you can check is about accessing and managing your QuickBooks Payments account. 

 

Please let me know if you have other questions. You can always post your concerns here. Take care and stay safe.

May 21, 2021

Yes


@info40 wrote:

When I download my bank transactions in the bank feeds, many of the transactions are marked "Auto" and color coded blue. I understand QB thinks it's a match, but it's not so I have to click the "Not A Match" option first for EACH transaction. Sometimes it auto matches it to another, later transaction, so I have to click not a match multiple times. Then I can manually match payments to the deposit.

I need to turn off the auto match because it thinks these payments are already in the register, but I need to match them manually to the bank feed in order to show them as deposited into the right account.

Is there a way to stop auto match on bank feed accounts to avoid having to click "not a match" multiple times to match payments to the deposits??


 

February 8, 2022

WOOOOOOOOOW! Its now 2022 and this problem still isnt fixed!!!! I had to spend over 1 billable hr "not matching" 6 transactions. I cant even IMAGING these people who had hundreds. How is this even possible?? QB keeps charging more every year and forcing us to upgrade yet they dont care about fixing anything. So gross. Im seriously looking into a new program for my bookkeeping clients now. UNACCEPTABLE!

February 10, 2022

IT is unacceptable, I'm looking at over 1000 blue auto matched transactions...horrible

March 10, 2022

Same issue, it's soooooo frustrating and it's irritating our customers. Here's what happens to me.

1. I receive a client check for Jan invoice on Feb 5

2. I make Jan invoice paid and add check number

3. I deposit the check

4. Quickbooks downloads the deposit and matches it to the Feb invoice and marks it paid.

 

Now if have two invoices marked paid by the same check creating an accounting nightmare and confusing our customers and now I have to go dig through deposits and figure out what's going on. For software that has been doing accounting for years thus is utterly redicuous.

May 9, 2022

Yes, it's really bad and screwing up our books and ticking off our clients. We're looking to switch to Xero, Sage or Zoho Books. Does anyone have experience with any of them?

May 9, 2022

Hate to break it to you, but this will never be fixed.

 

No matter how many replies to this post, no matter how many suggestions through Help.

 

I have been complaining and reporting this issue for years before this post started. 

 

The best you are going to get is the scripted replies from robots that monitor this forum. (They have to be robot replies because an actual human would recognize that their suggested solutions do not solve the problem.) 

They will NOT give an option to turn off auto-matching, for the same reason they will not fix it to match against the check number field instead of just the amount. 

 

The only logical conclusion is that Intuit has a reason for it to work this way. Most likely that it would cost more for programmers to fix than it costs to program bots or pay someone to copy/paste irrelevant solutions and make apologies. 

I had hoped the “new” Bank Feeds would fix this, but as with prior Bank Feed improvements, it’s one step forward and two leaps backwards.

 

It didn’t fix existing issues. It ignores existing rules created over years of use with no way to even print the old rules to help in recreating them. Plus the idiotic use of Shift+L and Shift+R (just try to Add More Details and enter a Customer or Vendor with a capital “L” or “R” and see what happens…). 

Intuit has no incentive to fix issues that don’t affect core functionality. They have had over 80% market share for as long as I can remember. None of the other options have even a tenth of that. 

Until that changes, they couldn’t care less about fixing an “inconvenience” that cost us time and costs them nothing. 

 

August 26, 2022

Thanks for your assessment.  If QB is at all listening, I am actively finding a different software because this has cost me SO MUCH in time and thus money.  I thought it was my ignorance at first, but I see it is theirs.

September 29, 2022

I see that that last thread on this is December 2018 and it is now end of 2022.  This is a real issue for my company now using Quickbooks Enterprise 23.0.    I saw another thread that the online version has a feature that enables you to turn this auto match feature off for bank feeds.  @[email address removed] - Please address this issue for you Quickbooks Enterprise customers!

December 1, 2022

This is the most frustrating and time consuming bug/issue I have experienced with many versions of Quickbooks over the last 7-8 years and it is truly amazing that it has not been addressed. This issue has occurred to me with a couple versions of QB desktop and Enterprise 22. 

My client has a bank account that only receives customer payments.  With the exception of the weekly transfer I make out of the account,  EVERY transaction brought in is new to QB.  When I import the new transactions in,  QB looks tries to match them with every unreconciled transaction in the register that has the same amount. It fails to filter out a possible matches that have a different date. I import transactions weekly and by the last week of the month,  Half the transactions I've imported are auto-matched incorrectly.  As others have noted, it can take several attempts with the "Not A Match" drop down selection to get the auto match to clear.  It often is quicker for me to pull up the register and manually type them in.  

If Intuit is unable to come up with the programming to fix or mitigate the issue, I would like to see another drop down list item in the action column. "Enter as New Transaction". It would simply ignore trying to auto match, apply any applicable rules and enter the transaction to the account.

December 27, 2022

looks like this still is occurring on QBO. I wish I stayed on Xero. what a mess.

March 12, 2023

Wow. What a thread and what an appalling bug.

So okay, since 2020 apparently you can turn auto matching in QB desktop. Great. Still nothing for QB online, eh guys?

March 12, 2023

I can see how convenient to turn off the auto-matching feature in QuickBooks Online (QBO), @4567__

 

Currently, the feature to disable the auto-match option in QBO isn't possible. Having this option in QBO would also be great, as it will help you run your business seamlessly. 

 

That said, I recommend sending a feature request directly to our Product Development team. Ideas like this help identify the features our customers want the most for consideration in future enhancements.

 

Here's how:

 

  1. Go to the Gear icon at the top.
  2. Select Feedback.
  3. Type in your feedback and product suggestions.
  4. Click Next to submit them.

 

Additionally, check out this article to learn more about how to effectively manage your income, expenses, and any possible errors. For the step-by-step guide, you can refer to this article: Learn the reconcile workflow in QuickBooks.

 

Keep me posted if you still have questions or concerns with managing your bank transactions QBO. I'll be here to lend a helping hand. Have a great day ahead!

April 27, 2023

I use Quickbooks online for my small business. I am the owner and bookkeeper.
Auto match has always been annoying.
Recently, auto match seems to have gotten worse for me.
That is, almost all the auto matches are wrong.

I understand why it would be difficult to make auto match to work well.

But, I (and apparently many other customers) just want a button to switch it off. 

It would be a real pain for me to switch bookkeeping software, but I am on the verge of doing it.