Skip to main content
mburch
Nov 21, 2019 3:24 PM UTC
Solved

Issue reconciling credit cardThe credit card payments are not showing under Reconcile. How do I correct this? are showing on bank acct and cc stmts.

Original commenter did not share additional details
AileneAAnswer
Nov 21, 2019 5:34 PM UTC

I'll be here to help you with your reconciliation issue, @mburch.  

 

There are factors why you're payment not showing under reconciliation:

 

  • If its already reconciled
  • Make sure you choose the correct Statement Date period in the Begin Reconciliation window
  • Transaction is Excluded
  • Didn't manually record the payment

Please check out the record payments for your future reference: Record credit card payment. 

 

Let me know how it goes by responding to the thread. Have a great day!

 

 

View in thread

5 replies

AileneAAnswer
Nov 21, 2019 5:34 PM UTC

I'll be here to help you with your reconciliation issue, @mburch.  

 

There are factors why you're payment not showing under reconciliation:

 

  • If its already reconciled
  • Make sure you choose the correct Statement Date period in the Begin Reconciliation window
  • Transaction is Excluded
  • Didn't manually record the payment

Please check out the record payments for your future reference: Record credit card payment. 

 

Let me know how it goes by responding to the thread. Have a great day!

 

 

afowler
May 11, 2020 11:12 PM UTC

I have a credit on my cc statement that isn't anywhere on my QB online.  I've looked everywhere and can't locate it. I am off by this amount when trying to reconcile.  How do I add this credit so I can finish reconciling?

RenjolynC
RenjolynC
May 12, 2020 12:24 AM UTC

Hi there, afowler.

 

When you reconcile an account, there is a field for bank fees in the Reconcile page. You can enter the amount in the Service Charge box and choose the expense account.

 

 

If you no longer have the option, then you can record an expense for the bank charges. 

 

Here's how:

 

  1. Go to the + New > Expense.
  2. Select the Payee and Payment Account.
  3. From the Category details section, select the Bank Charges account. Or if you have created an item for the service charge, select it under the Item details section.
  4. Enter the amount and click Save and close.

 

Otherwise, create the account or item by following the steps below.

 

To create an expense account to allocate you bank feeds, here's how:

  1. Go to Accounting > Chart of Accounts.
  2. Select New on the right hand side.
  3. Create an Expense account and name it Bank Fees.
  4. Select Save.

For creating a Product/Service, you can follow these steps:

  1. Go to the Gear Icon > Products and Services.
  2. Select New in the right hand side, and choose Service.
  3. Name it Bank Fees.
  4. Under Income Account select the Expense Account you just created.
  5. Select Save.

Once done, go back to the Reconcile page and start reconciling your account. I've got this article for reference: Reconcile an account in QuickBooks Online.

 

Please let me know in the comments if you need more help with QuickBooks Online. Take care and stay safe.

Terms & ConditionsAccessibility statement