Skip to main content
June 26, 2021
Question

Issue with connecting bank account for QB Self Employed

  • June 26, 2021
  • 1 reply
  • 0 views

I just started my QB Self employed account and was planning to connect my bank account to import my transactions. When I clicked on transactions-> bank accounts, the entire screen rolls down into a blank white page. When I clicked refresh a couple of times, there was only a loading symbol and the message "fetching your data" before the white blank screen returned. I also tried to click "connect account" from the homepage, but the same issue happened, I got a blank white screen- no error message, no text, and nothing to click on. This is frustrating because I was hoping to get my account completely set up tonight but now cannot even complete the first step. 

1 reply

Fiat Lux - ASIA
June 26, 2021

Open your QBSE account on private/incognito browser and redo the process.