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October 26, 2022
Question

Issue with credit card accounts with multiple cards

  • October 26, 2022
  • 1 reply
  • 0 views

Having a new issue that didn't pop up until a few months ago. We have credit card accounts with multiple employee cards. Quickbooks used to pull all of the cards in from one master parent account on Amex/Chase/etc and put all employee transactions in the same register. I have years of history now where it was done that way. Suddenly it now can only see the child accounts and not the parent account, so it wants to split all of the transactions from the individual cards into separate accounts, meaning it's effectively useless. 

 

The credit card companies treat it as a single account and a single register, although you can view individual card transactions, it is paid as a single account, not 3 separate accounts. Since this is also how Quickbooks previously read the data, I cannot split it out, as now I'd just have individual data for 3 accounts for the last few months since this came up. 

1 reply

October 26, 2022

Thanks for bringing this to the Community's attention, eljst.

 

A common way of setting up bank or credit card accounts with multiple cards associated with them is to create a parent account and have each individual card set as a subaccount of them.

 

Before connecting accounts with your bank feeds feature, you'll want to confirm how each financial institution sends downloaded transactions. If they download to one account, connect only their parent account. In the event they download into individual accounts, connect each subaccount instead of the parent.

 

If your bank started sending transaction data for subaccounts instead of their parent and you're wondering if you should continue entering them under a parent account or not, I'd recommend working with an accounting professional. In the event you're in need of one, there's an awesome tool on our website called Find a ProAdvisor. All ProAdvisors listed there are QuickBooks-certified and able to provide helpful insights for driving your business's success.

 

You'll also be able to find many detailed resources about using QuickBooks in our help article archives.

 

Please don't hesitate to send a reply if there's any questions. Have a great day!