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ibexie
July 30, 2022
Question

Issue with reconciliation numbers not matching

  • July 30, 2022
  • 1 reply
  • 0 views

I'm trying to reconcile my most recent credit card statement, but when I got to the reconciliation screen it says "Your account isn't ready to reconcile" and the "Previous Balance" number is wrong. It doesn't match the beginning balance on my current cc statement, the end balance on my previous cc statement, or even the ending balance on the previous reconciliation report from quickbooks itself. Which of course all match and are the correct number. 

 

It also says "There's a discrepancy because at least one transaction was changed or deleted after it was reconciled." But I don't see any deleted transactions.

 

This is a strange one. For some reason the "Previous Balance" number in the reconciliation window is just wrong. But it's right everywhere else. Any ideas?

1 reply

M
MadelynC
July 30, 2022

Let’s sort this out, @ibexie.


Most balance issues are caused by an incorrect opening balance, voided, deleted, or modified amount of a previously cleared transaction.


To resolve this, review the opening and beginning balances. Make sure you've entered the correct amount. You can use your actual bank statement to compare the figures. I’m glad to show you the steps:

 

  1. Sign in to your bank's website, or find your bank statement.
  2. Check the account's balance for the same day as the opening balance in QuickBooks.
  3. Compare the two balances.


If they're accurate, check the ending balance you entered. Here’s how:

 

  1. In the Reconciliation window, select Edit info.
  2. Review the Ending balance and Ending date.
  3. Make edits if needed.
  4. When you're done, select Save.


You can also review your account register to ensure everything’s correct and intact. Check out these resources to learn what causes balance issues and how to fix them:

 


If you need to make changes for your completed reconciliation, you can use this article as a reference: Learn the reconcile workflow in QuickBooks. Instructions are located on the bottom part of the page.


Please let me know if you have any other questions or concerns besides reconciliation. I’ll be here to help. Keep safe always!

I
ibexieAuthor
July 30, 2022

Thanks for your reply.

 

I've followed your steps, and I'm still having trouble. The opening balance is correct. But I can't find an "Edit info" button in the Reconciliation Window. When I click "Fix the Issue" in the reconciliation window it takes me a new screen that asks me to correct the transactions above, but there are no transactions above.

 

The fundamental issue is that the closing balance from last month's reconcile (according to the reconcile report) is a different number than the "Beginning Balance" in the Reconcile Window when I try to reconcile this month's statement. What would cause that to happen?

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