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swathinanon
October 7, 2020
Question

Issue with Syncing with Chase banking

  • October 7, 2020
  • 3 replies
  • 0 views

Is anyone having issues syncing Chase banking transactions? Our company has been using Quickbooks online for years. We didn't have many syncing issue till this year. The sync has stopped since April 29th. We have reached out Quickbooks supports multiple times but nothing has been resolved.  We decided to disconnect our Checking account with QuickBooks and hope to re-link the account. However, when we tried to link back up, the system couldn't find the checking account from Chase to link. What should we do to fix this issue?

    3 replies

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    Nick_M
    October 7, 2020

    Hey there swathinanon. 

     

    Thanks for dropping by the Community, I'm happy to help. There could be a number of reasons why your connection isn't syncing with Chase bank. First off, lets try using a different browser. Follow these steps to download a different broswer from what you're currently using. Please check to see the list of browsers supported by QuickBooks Online below:

    For mobile devices:

    If that doesn't work, let me know here and we can go from there. Thank you for your time and have a nice evening. 

    S
    swathinanonAuthor
    October 8, 2020

    We are using a version  of Safari higher than 6.1. We also tried in Chrome and Firefox. However, the issuse is still there. We can't see our checking account when we try to link. 

    katherinejoyceO
    katherinejoyceO
    October 8, 2020

    Thanks for coming back for more support, @swathinanon. 

     

    I can see similar reports about Chase accounts not appearing in the list when connecting. I know we need to fix this quickly, and I assure you that this has been raised to our banking engineers to understand why this unexpected behavior is happening. 

     

    For now, I'd recommend you contact our Customer Care team again so they can add you to the list of affected users of INV-49161. You'll be notified then via email about its progress, so check your emails regularly. 

     

    For future reference, read through this article: Reconcile an account in QuickBooks Online. It helps you learn about reviewing your transactions in QuickBooks to ensure they match your actual bank and credit card statements. 

     

    Feel free to message again if you have additional concerns. We're always happy to attend your needs. 

    B
    BishopDesignWorks
    November 3, 2020

    For the record I have been having this issue for 6 months and spent hours on the phone with QBO support during multiple different calls over the last few months. All with assurances that this issue would be resolved. 

     

    Everything is still NOT working. I am about to try aforddelta's advice. I just disconnected the accounts per her/his instructions and am going to wait 24 hours and try adding in back via a browser I do not use for QBO. 

     

    I will report back if I had any success. If this persists I am moving to Freshbooks. This is a joke.

      L
      logeyg
      May 6, 2021

      I started having this issue a few months ago as well. I am attempting to sync a credit card via Chase to Quickbooks. It was working at one point and now it is not. Quickbooks responds with "The Chase Bank site is down for maintenance" when attempting to sync, although the Chase site is absolutely NOT down, and other apps that I use (YNAB for example) are handling the Chase integrations fine and without fail. As a developer I understand that keeping up with different integrations is hard, but Chase is one of the most popular banks in the U.S. and this integration is critical to many businesses.

      Rubielyn_J
      Rubielyn_J
      May 6, 2021

      Thanks for informing us about the bank feed issue you’re currently experiencing when syncing Chase to QuickBooks, @logeyg.

       

      I'm here to share some steps to help you connect your credit card account via Chase to QuickBooks.

       

      Let's start by accessing your account using a private browser. There are times that the browser is full of frequently accessed page resources, which caused some errors and/or unusual responses. You can use either of these keyboard shortcuts:

       

      • Google Chrome: Ctrl + Shift + N
      • Mozilla Firefox: Ctrl + Shift + P
      • Microsoft Edge: Ctrl + Shift + P
      • Safari: Command + Shift + N

       

      Once done, try to connect the bank account again. If it works successfully, you'd want to clear your regular browser's cache to prevent any unexpected behavior. Also, you can use other compatible browsers in QBO. 

       

      You can also refer to this article to fix specific banking errors: What to do if bank transactions won’t download or there's a bank error. 

       

      Moreover, you can check with your bank other ways on how to download your transactions with QuickBooks. You can check these articles for more details: 

       

       

      Keep in touch if you have other concerns connecting your account with QuickBooks. I'll get back to you right away to assist you. Stay safe and healthy. 

      I
      integration123
      December 31, 2023

      Opened 2 new CC account with Chase several months ago. 
      Been trying to sync with QB since. 
      Shows synced on Chases End. QB not. 
      Hours of Screen Shares, and QB cant resolve. 

      J
      Jelayca V
      December 31, 2023

      I understand how important it is to have a smooth syncing process between your Chase account and QuickBooks Online (QBO), @integration123. I'm here to help you find a solution that works for you.

       

      I am aware that you have already spent a considerable amount of time on Screen Shares to resolve the issue, but it didn't work. As a workaround, I suggest that you manually upload your transactions. This method allows you to ensure that your transactions are accurately recorded in QBO, providing greater control and visibility into your financial data.

       

      If the issue persists, I recommend that you get in touch with our QuickBooks Online Support team again. You can inquire about why you are unable to connect from Chase to QBO. They can review if there are any other factors preventing QBO from syncing with Chase. To contact them, please follow these steps:

       

      1. Sign in to your QuickBooks Online company.
      2. Go to the Help icon.
      3. Click the Search tab and select Contact Us.
      4. Provide a summary of your concern and click Continue.
      5. You can choose either chat with us or have us call you.

       

      Additionally, you can visit this article guide to learn what to do if you have issues when you manually upload bank and credit card transactions into QBO: Fix bank upload errors in QuickBooks Online

       

      Thank you for your patience and understanding. Let us know if you have further questions about bank syncing in QBO. I'll be happy to help. Have a good one.

      I
      integration123
      December 31, 2023

      Thanks. I called chase today, and they refreshed something on their end. Accounts is all synced in QB. 
      My bad, it seems it was a chase problem. 

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