Question

Issues with connecting to Bank of Hawaii

Forum|Forum|1 year ago
December 5, 2024
2 replies
0 views

does anyone have issues connecting to Bank of Hawaii? It did not refresh for 21 days and I cannot connect to the bank, even when I try to link the bank account again

QuickBooks Online

L

LollyNino_C

Experiencing connection issues with the Bank of Hawaii can be a bit challenging, @Amitabh. Let’s troubleshoot the problem and get everything running smoothly again.

First, could you provide more details about the specific error message you’re encountering? Are you having trouble downloading transactions? Sharing screenshots would also be helpful for us, and provide a permanent resolution to get this resolved.

Sometimes, banks undergo maintenance or experience outages. I recommend checking the Bank of Hawaii’s website or contacting their customer service to see if there are any ongoing issues.

In the meantime, you can manually update your bank connection in QuickBooks to refresh it and resume downloading transactions:

Sign in to QuickBooks Online.
Navigate to the Transactions menu and select Bank Transactions.
Click on Update.

If you still encounter issues, look for a banner on the Banking page for a Check Connections link and follow the provided steps.

Additionally, please log in to your bank's website outside QuickBooks. Look for any notifications that may require your approval to connect. You can also connect with your bank using their URL to ensure you’re linking to the correct financial institution. To link your account correctly, follow these steps:

Go to Banking and select Bank Transactions.
Click Link account.
In the Connect an Account page’s search field, enter your bank's URL and hit Enter.
Select your bank and follow the on-screen prompts to integrate your account.

If you’re having difficulty linking your bank account, you can manually upload your bank transactions as a temporary solution. Download the transactions from your bank’s website in CSV format, then import these transactions into your QuickBooks Online account.

For more detailed assistance with error messages or connectivity issues, check out this helpful article: What to do if you get a bank error or can't download transactions in QuickBooks Online.

If there is anything else you need help with managing your bank connectivity, feel free to reach out. The Community is here to assist you. Have a great day!

M

Mosch

I'm also having this issue with Bank of Hawaii. I see many people having the same issue, with the same fix being presented, but nobody has stated that it worked (it hasn't for me). Is there a real fix for this yet?

C

CamelleT

I appreciate your efforts in performing the suggested troubleshooting steps to resolve the Bank of Hawaii (BOH) connectivity issue, Mosch. Let me route you to the appropriate support team to assist you further on this.

Given that you've already implemented the solution suggested in the thread addressing a similar concern, I recommend contacting our Live Support Team. They have the tools to securely open your account, conduct further investigation, and provide a lasting solution. Here's how to reach them:

Sign in to your QuickBooks Online (QBO) company.
Click Help.
Select Contact Us.
In the What can we help you with? section, choose the topic of the issue you are experiencing.
Choose a way to connect with us.

Additionally, to avoid interruptions in your workflow, I will provide a resource that helps you continue your work while we resolve your bank connectivity issue: Manually upload transactions into QuickBooks Online.

If you have other questions about managing bank connections in QBO, feel free to comment below. We are always eager to assist you.

C

Chrea

@Amitabh

Try opening your QBO account on any private/incognito browser.