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floatmilwaukee
August 15, 2020
Question

It looks like QB online has been updated and now it will not let me split an entry between two accounts. The reconciled amounts do not change when I enter amounts.

  • August 15, 2020
  • 1 reply
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1 reply

JenoP
JenoP
August 15, 2020

I'll help with your banking transactions, floatmilwaukee.

 

The Split feature is still available in the updated Online Banking. Let me show you how:

 

  1. Go back to the Online Banking section and select a transaction that you want to split. 
  2. Click Categorize.
  3. Go to the right-hand side and click Split. 

Let me share this article for more details: Categorize and match online bank transactions in QuickBooks Online

 

For non banking transactions, follow the steps in this article on how to use multiple accounts in a single transaction: Enter a split transaction into the register.

 

Let me know if you need anything else. 

 

F
floatmilwaukeeAuthor
August 16, 2020

I know it’s there, but it no longer works.  If I select split and enter the amounts the “split amount” does not update at the bottom right and instead shows a difference equal to the total expense.  The “apply and accept” button is then grayed out and cannot be pressed to submit entries.  So I’m not able to do anything and am stuck.  

 
Andy
J
jamespaul
August 16, 2020

Hello, Andy. 

 

Thanks for getting back here with the clarifications and more details. I have a couple of solutions to help you fix the grayed out Apply and accept button. 

 

In the split transaction window, you'll want to zero out the difference. QuickBooks won't highlight the Apply and accept button if it's more than, less than or equal to the original amount. 

 

 

If everything was done correctly, then this is likely a case of a browser cache issue. A full cache storage can cause problems on webpages, buttons, and other contents.

 

To confirm this, use a private or incognito browser. It doesn't use the existing cache data, which is a good way to rule out this issue. The shortcut buttons:

 

  • Google Chrome: Ctrl + Shift + N
  • Mozilla Firefox: Ctrl + Shift + P
  • Safari: Command + Option + P

In the private or incognito window, split your transaction again. If it works, close the window and go back to your regular browser. Next, clear its cache storage then close it to complete the process. 

 

Using another supported browser is also a good alternative.

 

After splitting the amount successfully, I'm sure you have other things to do in QuickBooks Online. Our articles are always available if you need help. 

 

Got other future questions in mind? Please post your reply with the details of the issue and I'll get back to you for assistance. 

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