It's been 12 days, where is my deposit?

Welcome to the Community, pinecitycleaners. I can share some information about why payments sometimes won't show up in your bank.

If this is the first set of transactions you've processed through a QuickBooks Payments account, your funds will be held for five business days. This includes any other batches you submit during these timeframes. If Intuit is in need of anything during or after this review, you'll receive an email. I'd recommend keeping an eye on your inbox for any communications about funds on hold reviews.
 
There's also the normal timeframe associated with obtaining money from a customer, then sending that deposit to your bank. When you process a card, it will approve or decline right away. If one is approved and there's no reason for it to be under review, funds will be forwarded to your bank once its batch closes.

An ACH payment can take up to five business days to receive from your customer's financial institution. Just like with a card, Intuit will send a deposit to your bank once the funds have been successfully received. If it declines for any reason, you'll receive a check writer return notification about the reject code from your customer's bank.

If a batch is processed before 3 PM PT, the money will be sent to your bank that same day. If transactions are processed after that time, they'll be deposited with the next day's batch. Once the funds have been sent to your financial institution, normally you'll see them within two to three business days. If a reject occurs, our deposit attempt will be returned and you'll be notified by email of what's taken place.

If you've received any emails about your funds being held or rejected, I'd recommend getting in touch with our Customer Care team. You can also check with them if you haven't received any notifications. They'll be able to pull up your account in a secure environment, conduct further research into the particular batch, and see what its current status is.
 
I've included a few detailed resources about processing transactions, funding time frames, and funds on hold reviews which may come in handy moving forward:

• How long does it take for funds to reach my bank account?
• Fix rejected ACH payments
• Why are my funds on hold
• Understanding Payment Holds
• What to do if customer payments are on hold

Please don't hesitate to send a reply if there's any additional questions. Have a great day!