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January 28, 2021
Question

Just recently, when I enter a transaction it does not show in my ledger. I have to go back out and then go back in for it to show. Is anyone else having this problem?

  • January 28, 2021
  • 1 reply
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1 reply

January 28, 2021

I got you cover, @boydwebster.

 

Let's perform some browser troubleshooting steps to resolve this unexpected behavior. This is to check if this is a browser-related. Open QBO using the incognito mode or a private browser. This browsing doesn’t store data and will help the page load without issues from temporary data.

 

Here's how:

 

  • Press Ctrl + Shift + N (Google Chrome).
  • Press Ctrl + Shift + P (Mozilla Firefox).
  • Press Command + Shift + N (Safari).

 

After that, go back to creating a test transaction and then check your ledger again. If it's working fine, it’s a good idea to clear the cache to start on a clean slate. This process helps the browser to fetch the latest version of the webpage and faster browsing experience.

 

If you're getting the same result, please contact our Customer Care Support so we can further investigate. Follow these steps to reach out.

 

  1. Go to Help at the top.
  2. Select Contact Us.
  3. Enter your concern on the field. QB Assistant will provide link to some answers.
  4. Type "I still need a human", then tick the Get help from a human button.
  5. Click Chat with us to start a conversation. 

 

In case you need help with other QBO tasks, you can browse this link to go to our general topic with articles.

 

Keep me posted if you still have questions or concerns. I'm always here for you. Take care and have a great day ahead.