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freddy01
May 11, 2021
Question

Linked account not showing all transactions

  • May 11, 2021
  • 1 reply
  • 0 views

I have linked my business credit card to track my expenses. I do have an authorized user on the card. It shows that both cards are linked. The total reflects the balance with the two cards, but the transactions only show mine and not the other user.

I have already disconnected the card and relinked. Am I doing something wrong? 

 

1 reply

C
Catherine_B
May 11, 2021

Hello there, freddy01.

 

 I can help you get your transaction to be downloaded in your bank feeds. 

 

If you have missing transactions you expect to see, manually download them by following the steps below.

  1. Go to the Banking menu or Transactions menu.
  2. Click the Banking tab.
  3. At the upper-right, select Update.

You can also check your bank's website if there are any messages, notifications, or alerts that prevent the transactions to download. Meantime, you can manually upload your transactions into QuickBooks while waiting for a fix. 

 

Feel free to use this link to troubleshoot when you get a bank error or can't download transactions in QuickBooks Online.

 

Let me know if ther's anything else that you need assistance with. I'll be around to help you. Take care!

 

 

 

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