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mdfarmaccountant
June 22, 2022
Question

Loan Manager access has disappeared with latest update QB Desktop Pro 2021

  • June 22, 2022
  • 1 reply
  • 0 views

I am getting this message now (attached file) when I try to access my Loan Manager.  No information is coming up, just receive a blank screen.   

 

I have updated to the latest version of QB, (have not changed computers), signed out, shut down and still no success.  Nothing has changed on my end other than doing the update (Does it have something to do with this email I received) - 

 

What happened?
As of June 15, 2022, Microsoft will be ending support for Internet Explorer 11, which is the default browser in your version of QuickBooks Desktop. This may introduce a future security vulnerability to your QuickBooks Desktop. To receive future security updates,1 we recommend that you update your product to use our new internal browser.2 For more information about this, please visit this page.

What do I need to do?
Update to the latest release of QuickBooks Desktop Pro to use our new, supported internal browser to receive future security patches.2

You can also migrate to QuickBooks Online to receive access to frequent automatic updates that include the latest security capabilities, so you have peace of mind that your data is protected.3 Call 800-595-4219 to receive a limited time offer of 50% off for the first 12 months for QuickBooks Online.4

The QuickBooks Desktop team

1 reply

Candice C
Candice C
June 22, 2022

Hey there, @mdfarmaccountant. 

 

Welcome to the Community! I have some information on this particular error message that's occurring in your QuickBooks Desktop. 

 

After researching this message further, I've discovered that there's an on-going investigation (INV-72984) about this error. However, the workaround used to help resolve this problem is to close and reopen QuickBooks. Afterwards, ensure that the Tash Manager isn't showing before opening QuickBooks again. 

 

If this doesn't work for you, then I recommend contacting our Customer Support Team to get added to a list of affected users. After they add you to the list, you'll receive updates via email. 

 

  1. Go to the Help menu. 
  2. Click the QuickBooks Desktop Help option. 
  3. Press the Contact Us button or hyperlink. 
  4. Enter the investigation number and the error message and hit Let's talk. 
  5. Scroll down and select to Get a callback. 

 

It's that easy! 

 

Keep me updated on how it goes. I'm always here to lend a helping hand. Take care! 

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