Question

Lost reconciliations after importing Accountant's Copy

Forum|Forum|7 years ago
April 27, 2019
7 replies
0 views

When I import an Accountant's Copy after they have made their changes I lose all the checking reconciliations I have made AFTER the cutoff date - why is that? All of the transactions that I am dealing with for these reconciliations are from dates after the Accountant's Copy was made so why would that be affected? Is there a way of importing the reconciliations from my backup copy instead of having to go through and do them all over again?

QuickBooks Desktop

AlexV

Hello there, raini.

Let's check if your accountant deleted the reconciled transactions. When importing an accountant's copy, you'll have the option to review what are the changes made. You can also save a copy of the changes by selecting Save as PDF or print it by selecting Print. If your accountant deleted it, you'll want to contact your accountant about it.

Also, if you'll use your own backup file, you'll unable to see the changes made by your accountant.

See Import accountant's changes as your reference.

You can always get back to me if you have other concerns. Have a great one!

M

Majikal

I, too, experience this issue every year and it's extremely time consuming to re-reconcile 3 or 4 accounts!

Alex, please explain how the accountant can delete the next year's reconciliations if all they were working on was the prior year? I don't understand. Thanks for any insight!

A

Alessandra_B

Hello @Majikal,

Your accountant can’t delete any transactions on the Accountant’s Copy. But they can edit the transactions on your company file.

If you sent a copy of your company file to your accountant, they can edit it, including your reconciliation. But if you sent them an Accountant’s Copy, they can only view it and make the necessary changes to correct your books.

Also, when sending the accountant’s copy, you can choose the dividing date which tells which fiscal period your accountant can work on.

I have here some articles that you can read:

Don’t hesitate to let me know if you have any other questions or concerns. I’ll be around to assist you.

S

srgnp11

We run a CPA office and every year we have a handful of clients that have this same issue. I have tried every combination of shortening the time the acct's copy is outstanding to having the clients not work on reconciling AND we still have this issue.

I believe this is a glitch in the QuickBooks software. Hopefully, it can get fixed but this has been happening to us for years so I am not holding my breath.

W

WJS22

Having this exact problem, 6 months of bank reconciliations have been wiped out.

Any solution to this yet?

JasroV

Thanks for joining this thread, @WJS22.

Let’s work together and get to the bottom of this. You’ll want to ensure your Accountant’s Copy and your QuickBooks Desktop (QBDT) versions are compatible. That way, you’ll be able to import and see the changes made to your Accountant’s Copy.

You can read through this article for more details about the uses and limitations of the Accountant’s Copy: Use the Accountant's Copy.

Additionally, outdated software causes uncommon issues within your company file. You’ll want to ensure your QBDT is up to date to isolate this issue. I’m here to guide you how:

Go to the Help menu.
Select Update QuickBooks Desktop.
Click the Update Now tab.
Select Get Updates to start the download.
When the download finishes, restart QuickBooks.
Then accept the option to install the new release when prompted.

You can also refer to this article for more detailed steps: Update QuickBooks Desktop to the latest release.

If the issue persists after going through the suggestions above, I recommend running the Verify Rebuild utility tool. This tool scans your company file for issues and resolved it right away.

Furthermore, in case you run into some errors when working on your accountant’s copy, you can utilize this article on how to handle the situation: Resolve errors when creating or working on an accountant's copy.

You’re always welcome to post a reply in this thread if you have other follow-up questions about the accountant’s copy and reconciliation. I’m just a few clicks away from you. Take care and keep safe!

W

WKaccountant

I don't know why QuickBooks doesn't address this. As a rule, a client cannot perform any reconciliations when the accountant's copy is out or all the reconciliations will be lost. It's not some clients, it is every client, every single time. I have been in public accounting for 8 years and it has been a problem from day 1. It is not a bug, it is simply a limitation on the functionality of QuickBooks. They should really fix it but for some reason they pretend like it is some specific problem to each person that it happens to. Everyone is wasting their time trying to figure out what they did wrong. They didn't do anything wrong, this is just how it works.

H

HLA

I wasn't talking about the client being unable to perform reconciliations. I'm the accountant, and the reconciliations that I did the previous year and sent back with the accountant changes had not been correctly incorporated into the client's QB file. So all of the other changes I did were in there, but I had to re-do the reconciliation from the previous year before I could start looking at the current year's work.

When an accountant does a reconciliation and sends it back to the client with the rest of the changes, ALL changes should be incorporated. But what's happening is that apparently if the reconciliation clears items that are more than a year old, it simply ignores them when it incorporates the change file.

J

jfaulkner

The original post is from two years ago, and the software developers still haven't fixed this issue? This is a pretty serious glitch. Come on, Intuit. Please don't make it even more burdensome for our clients who are awaiting the Accountant's Changes. Making customers have to re-reconcile several months' worth of all bank and credit card accounts sends a very clear message that you do not value their time.

M

Majikal

Yes. The message is evidently clear. I never look forward to what lies ahead when I incorporate the accountant changes. Loss in productivity, for sure.

M

mdavis13

This is beyond ridiculous that QB has KNOWN about this issue within the software for at least 2 years and nothing has been done.

Yes, we install updates each time one is released, so it's not a matter of running on a previous version.

QB needs to address this.

G

Gerard8

I'm a tax professional and had the same issue with 3 of our clients recently!!!

Looks like QB doesn't know or understand the issue. It's not about an accountant error, something is wrong in QB and they don't seem to care to fix.

Why would reconciliations after a dividing date get deleted if we can't even change them? And we certainly don't change beginning or ending balances in the period we work on.

C

Catherine_B

Hello there, Gerard8.

Errors and unexpected results while importing Accountant's Changes to a company file are usually caused by the Accountant's Copy restriction being removed or by possible data damage on the company file. Reconciliation will be retained after the Accountant's changes are imported if there are no transactions you have marked as cleared are dated on or before the Accountant's Copy dividing date and your accountant did not do or undo any reconciliation for the same account.

After ensuring that QuickBooks is at the latest update, we can repair your company file using QuickBooks File Doctor. If you still get the same problem that wasn't resolved by simply running the tool, I suggest giving our Technical Team a call for further assistance.

They can take a better look at your company file in a secure environment, which we are unable to do in this public forum using the screen-sharing tool, and see what’s causing the problem. Here’s how to contact support:

1. Go to: https://help.quickbooks.intuit.com/en_US/contact.
2. Choose your QuickBooks Product.
3. Select your QuickBooks version.
4. On the Contact Us page, click a topic.
5. Click on the Get Phone Number button to see the support number.

Please give them a call and let me know how it goes. I'll be waiting for your response. Thanks for dropping by and take care!

H

HTS2023

So disappointing that this has been going on for so many years and not corrected.

Here I am on a Sunday, where I volunteer at a non profit thrift shop, and my reconciliations are gone after importing the accountant's copy. They had an end date of June 30th and I completed several months of reconciliations after the cut off date and now they are GONE!!! This is clearly a long time issue.

Quickbooks - What is the status of this issue? This thread starting in 2019.

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