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S
sanjeevshah
July 8, 2020
Question

macOS Big Sur

  • July 8, 2020
  • 3 replies
  • 0 views

Running QuickBooks 2019 desktop on macOS Big Sur (beta 1 and 2) and not able to see the "Download" buttons on the Banking->Downloaded Transactions... screen. Is there a keyboard shortcut I can use to initiate the download for all accounts that are setup for downloads? Any other suggestions/workaround?

3 replies

S
ssilver2100
July 19, 2020

Im interested in downloading the beta.  Are you experiencing ANY other issues with QB mac 2019?  i must have access so if there are other issues i can't use the beta

L
LSSIR
September 1, 2020

after installing Big Sur beta 11.0 Beta (20A5354i), my QB for mac 2019 stopped working,

all I could get was the bouncing beach ball before it would completely load the company file.

 

I downloaded the QB for mac 2020 trial - it worked, so then I purchased that version and now I am getting the same loading failure.

 

I want want to have to go back to catalina, but see no alternative unless someone out there has an answer??

MichelleBh
MichelleBh
September 1, 2020

Hi there, @LSSIR.

 

It's my pleasure to provide insights about Big Sur beta 11.0 and to ensure you're able to download the QuickBooks for Mac 2020 on your computer. 

 

Currently, Big Sur 11.0 is under Beta, which means not fully public release. In this case, I recommend visiting the Apple website to report the unexpected issues you've encountered by clicking the Sign up button. This way, they can improve the software. 

 

There are a few possible reasons why you've encounter issues in downloading the QuickBooks for Mac 2020. Make sure to check our system minimum requirements before downloading the new version. To make sure QuickBooks can be installed without any problem. 

 

Once you've done checking the system requirements, you can now download the new version by going to this link https://downloads.quickbooks.com/app/qbdt/products. I've attached a screenshot for your reference. 

 

 

For the detailed steps, please visit this link: Install and set up QuickBooks Desktop for Mac.

 

However, if you're still getting the same issue after confirming the system requirements, I'd suggest contacting our Technical Support team. A specialist will help you to fix via a secured remote access session.

 

Here’s how you can contact us:

  1. Visit: https://help.quickbooks.intuit.com/en_US/contact.
  2. Select your QuickBooks Product.
  3. Choose your QuickBooks version.
  4. On the Contact Us page, click a topic.
  5. Hit on the Get Phone Number button to view the support number.

Let me know if you have follow-up questions by clicking the Reply button below. I'm always here to help. Have a good one. 

JenoP
JenoP
September 1, 2020

Hi there, LSSIR.

 

As indicated in the system requirements article and in the previous reply, Big Sur is not yet compatible with QuickBooks for Mac 2020. This means that the software is not yet tested in this operating system. 

 

Because of this, some features may not run correctly. This is the reason why it might have worked in the trial account and not in the paid license. QuickBooks is always designed and built to run on the final public release of the macOS version that is available at the time of development.

 

At this point in time, there's no need for you to contact our Technical Support Team. You'll want to go back to the old operating system while Big Sur is on its Beta version. 

 

Please don't hesitate to visit us again if you need anything else. 

L
LSSIR
September 1, 2020

thanks for trying!

J
johnl111
December 23, 2020

When will you update to Big Sur

 

it appears this has been going on all year

apple has final Big Sur as o nov 12

 

when???????

KlentB
KlentB
December 23, 2020

Thanks for reaching out to the Community space, johnl1.

 

I'm here to share some updates about the macOS 11 Big Sur compatibility.

 

As of the moment, only QuickBooks Desktop for Mac 2021 R3 and 2020 R6 are compatible with Big Sur.  Please know that you can still open the other versions, but you might encounter some unexpected behaviors. If you're currently using QuickBooks for Mac 2020 or 2021, you can follow the steps provided by my colleague, IamjuViel in updating it to the latest version.

 

Unfortunately, we're unable to provide an estimated time as to when the other versions will be fully compatible with Big Sur. Once the final version of the macOS is released, it takes some time to test our products against it to identify any issues that need to be addressed. 

 

As we assess this opportunity, you can visit our blog from time to time to stay current with our latest product updates and news.

 

Feel free to drop a comment below if you have any other concerns or additional questions. Have a great holiday.

    M
    mjzdsa
    December 23, 2020

    I guess my point is for those who purchased 2019 and are existing customers. . .you would assume that Intuit would treat existing customers as a priority! Instead, the new versions are OS11 ready. I get it, Intuit is in business to make money and the idea is to motivate existing customers to upgrade. The tired explanation you used that implies it takes time to get all of the versions upgraded is both insulting and dimwitted. The Big Sur OS has been available for testing for a good amount of time and many of our other software programs alerted us as prior to the release of BIG SUR, that they were compatible. Customer Service Grade F

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