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T
toolmanjackie
October 3, 2023
Question

matching a bank deposited check from the customer, to an invoice when the totals are slightly off.

  • October 3, 2023
  • 1 reply
  • 0 views

The customer paid their invoice via check they wrote the amount of $1030.00 but the amount i charged the customer in the invoice was $1029.40, the customer rounded up when writing the check so now the amounts from the downloaded bank deposit & the invoice in the system that i am trying to match it to are not equal value & the system says i need to resolve it- how do i resolve this in the most accurate way? 

1 reply

G
GenmarieM
October 3, 2023

Hi, @toolmanjackie

 

Thank you for reaching out to the Community. Let me provide some insights about the Resolve Difference feature in QuickBooks Online.

 

There are instances when the bank item amount such as payments and bank fees doesn't quite match the created invoice. Thus, when you go to the Banking page, they don't match even though they're the same entries.

 

If this is the case, you can use the Resolve difference feature to match them and fix payment differences until they are zero.

 

Here's how:

 

  1. Go to Bookkeeping, then click Transactions
  2. Select Bank Transactions.
  3. From there, choose the For Review tab.
  4. Find the specific transactions, and then select the Find Match button to open the Match transactions window.
  5. Find and select the invoice payments you want to match.
  6. Scroll down to the bottom of the table, then click the Resolve Difference button.
  7. Enter the $0.60 difference in the Add Resolving Transactions section. You have to make sure that the total is zero.
  8. Click Save.

 

Refer to this article for more details about matching transactions: Categorize and match online bank transactions in QuickBooks Online.

 

Furthermore, I'm adding this helpful reference to guide you in reviewing your account in QuickBooks Online: Reconcile an account in QuickBooks Online.

 

Drop me a comment below if you have other concerns with your invoices and matching transactions. I'm always here to help.

 

 

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