May I ask if you have the same situation where Chase bank transactions does not sync to Quickbooks online? How do you resolve it?

Thanks for bringing this up, @Tanya11_2. Let me provide the steps for troubleshooting steps to minimize the error in the QuickBooks Online banking section.

When there is a cache, it affects the functionality of QuickBooks and might result in missing tabs and unexpected errors in features. It is also a method to lessen issues that arises when using QuickBooks.

Follow the steps below:

1. Restart your browser.

2. Log in to your account and try in an incognito or private browser. You can use these keyboard shortcuts to launch a new private window:

• Google Chrome: press Ctrl + Shift + N
• Microsoft Edge: press Ctrl + Shift + N
• Firefox: press Shift + CTRL + P

3. If it works on the private browser, go to the regular browser and clear your cache.

4. Then, sign in back your account using your regular browser.

You can also use other supported, up-to-date browsers to roll out the possibility of a browser-related issue.  

Furthermore, we can also ask or call your financial institution if there's an ongoing issue or maintenance.

I encourage you to call our QuickBooks Online support team for immediate further assistance to resolve this issue.

Please see the steps below:

1. Log in to your account.
2. Click the? Help button at the top right corner.
3. Go to the Search tab, then select Contact Us.
4. Enter a brief discussion with your concern, then click Continue.
5. Choose to Have us call you to connect with us.

After reconciling your account, you can review or generate a reconciliation report to ensure it is balanced. Do you want to have one? The steps are provided by QuickBooks here: How do I view, print, or export a reconciliation report?

We're here to help. If you have any more questions or need further clarification, feel free to ask. The Community is a great place to share information and learn from others. Don't forget to check back for updates and new responses.

I know how difficult it is to have a function not properly working the way it used to before, @BH 1. I'll share some information about this and provide a workaround you can use in the meantime.

Currently, there's an ongoing investigation (INV-102154) about the transactions not syncing for Chase Bank connected to QuickBooks Online (QBO). Our engineers are currently working on a fix and will provide email updates once a resolution is available. To add your account to the list of affected users, I recommend reaching out to our Phone support team. Here's how:

1. Select the Help menu and go to the Search tab.
2. Next, click the Contact Us button.
3. Choose Ask about something else and enter the details of your concern in the box dedicated to it.
4. Then, select Continue.
5. From there, choose Callback or Chat to connect with them.

In the meantime, you can manually import your transactions in QBO via CSV files. For reference, read this article: Manually upload transactions into QuickBooks Online.

Once everything is fine, your next step it to categorize and match your transactions to ensure they are allocated to the correct account . 

I'm willing to provide assistance to ensure you can back to working order. If there are any other QuickBooks concerns you have, please don't hesitate to leave a reply below. Have a good one.