Merchant Service Deposit Link not working

Thanks for reaching out to us, wsm614.

Yes, that's correct. We have an ongoing investigation about the Merchant Service Deposit isn't working properly. Since our engineers transitioning to switch the default browser from Internet Explorer to Google Chrome. Rest assured they never stop working until they fix it.

In the meantime, you can manually match and record payment deposits. I'll show you how.

Step 1: Turn off automatic matching:

1. Go to the Banking menu and select Record Merchant Service Deposits.
2. Select Change your deposit settings.
3. Turn off Auto match & record setting.
4. Hit Save.

Step 2: Manually match and record payments:

1. Go to the Banking menu and select Record Merchant Service Deposits.
2. Click the Add payments to record tab.
3. Select the small arrow icon ▼ next to the first deposit on the list.
4. Review the payments in QuickBooks.
5. Choose Add payments in the Action column to add payments to the bank deposit.
6. Compare the deposit total in QuickBooks with the deposit for that day on your bank statement.
7. When everything matches, select Save and close. 
8. Review each bank deposit on the list.
9. Once added all the payments in QuickBooks to a bank deposit, hit Record deposit.

Check out this article for more details: Automatically record QuickBooks Payments bank deposits in QuickBooks Desktop.

I'm also including this article about how to resolve problems when the downloaded or recorded payment can't be matched for future reference: Fixing Error in Merchant Deposits.

If you need further assistance with recording the Merchant Deposit, please let me know. I'll be here to help you.

I keep getting this error message:

We're sorry, but your session ended due to inactivity.

Been using Quickbooks in my business since 2008, been using integrated QB credit card system since about 2012.  I have a MacBook Pro, OS Sonoma 14.5 (just upgraded from 14.2)

As soon as I upgraded from Quickbooks Desktop 2023 to Quickbooks Desktop 2024, I lost the ability to take credit card payments through QB platform. The menu item "Link Merchant account to company file" simply does not work. QB platform no longer can communicate with my merchant account at merchantcenter.intuit.com. Despite trying all possible measures, including 2+ hours on the support line with the merchant account specialist. The merchant account specialist told me I could start manually entering credit card information directly on merchantcenter.intuit.com. He also told me to upgrade from Mac OS 14.2 to Mac OS 14.5, thinking the prior operating system OS 14.2 was obsolete for purposes of QB 2024 ( I was skeptical because QB has published that QB 2024 version needs at least Mac OSX v 12.0)

I upgraded from Mac OS 14.2 to Mac OS 14.5 and there is still no ability to do the credit card linkage function.

Been taking credit card payments on QB platform for the past 12 years. Now this function has been disabled by the mandatory upgrade to QB 2024.

Anyone else with similar experience? Have you found a solution?

My next idea  is to consult QB merchant specialist again on Monday and ask about trying to get a brand new account and new page set up for me at merchantcenter.intuit.com, see if that fresh account will link up to the updated newly installed QB 2024.

I have operating system Sonoma 14.5. Just upgraded from Quickbooks Desktop 2023 to Quickbooks Desktop 2024. Since 2008, Quickbooks has been vital to keep my small business going and the credit card processing is integral to this (using the credit card system since 2012). Not being able to process cards from the QB platform will slow me down considerably.   To process cards, I need to take extra time to open my account page at merchantcenter.intuit.com and manually enter card information each time for each existing and new client.

If I can't get this fixed, will have to look into alternate credit card payment options for my business.