Skip to main content
E
Emmasgarden
February 14, 2024
Question

Merchant Services Deposits

  • February 14, 2024
  • 1 reply
  • 0 views

I was wondering why when I run a transaction history report in Merchant Services the Cardholder name is not validating the correct information.  Sometimes it notes the proper customer and then other transaction not Cardholder or Valued customer?  

 

MU02020607282/13/2024 7:22CARDHOLDER/VISAVisa
MS02095502552/13/2024 5:12FUNKY FLOWER SHOPMC
MS02095096042/12/2024 14:09VALUED CUSTOMERAMEX
MU02020139592/12/2024 13:50VASQUEZ/HECTORVisa
MQ02112241012/12/2024 12:05 MC
MU02019977152/12/2024 11:59 MC
MS02094707352/12/2024 11:22CARDHOLDER/VISAVisa
MQ02112126652/12/2024 11:16CARDHOLDER/VISAVisa
MU02019818752/12/2024 10:14VALUED CUSTOMERAMEX
MS02094412262/12/2024 9:24ESTRADA/JESSICAVisa

1 reply

J
JanbonN
February 14, 2024

Thank you for the information and screenshot you've shared, @Emmasgarden. Allow me to route you to the team that will help you with your deposits.

 

Please note that since the Community space is a public forum, we cannot access your account directly to investigate the issue. For this reason, I would recommend contacting our Payments support team to help you with your deposits. They will be able to access your account in a secure environment and provide you with a resolution for the problem.

 

Additionally, you can export your reports as an Excel file to analyze them outside of the program. 

 

Let me know if you need further assistance with your deposits in QuickBooks Desktop. I'll be happy to help you in any way I can. Keep safe.

Terms & ConditionsAccessibility statement