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Intrepiddynamics
October 30, 2024
Question

Merrill Edge Account no longer updating (Error:105)

  • October 30, 2024
  • 3 replies
  • 0 views

When I first connected the account it was working great, now for over a month it will not update and keeps givign me a Error code (105). I contacted Merrill and they said everything is working on their end and the fix is on QB's end. How can I go about fixing this? I've tried all of the troubleshooting fixes and none of them work

    3 replies

    MorganB
    MorganB
    October 30, 2024

    Welcome to the Community, Intrepiddynamics.

     

    Thanks for posting your question here. I want to make sure you're able to connect to your bank in QuickBooks Online.

     

    One solution for resolving error code 105 is to manually update the bank transactions. This can be done in just a couple of steps. Here's how:

     

    1. Sign in to your QuickBooks Online account. 

    2. Go to Transactions, then Bank transactions.
    3. Select Update.

     

    The following article provides additional info about fixing bank error 105 in QuickBooks Online. If you're still having issues afterward you may try clearing the browser cache to remove anything that's preventing the connection with your bank.

     

    Please give these steps and try and let me know how things look afterward. I'm only a comment or post away if you have any other questions.

    I
    IntrepiddynamicsAuthor
    October 30, 2024

    Will not manually update since 09/09

    MorganB
    MorganB
    October 30, 2024

    Thank you for letting me know, Intrepiddynamics.

     

    Were you able to try clearing the browser cache? If the issue persists after that I recommend reaching out to a member of the QuickBooks Online Support Team. Agents have specialized tools, like the ability to share your screen, to take a more in depth look at what's causing the problem. They'll also be able to gather your info to get this connectivity issue escalated further if need be. 

     

    Here's how to get in touch with the team:

     

    1. Click the Help (?) button.
    2. Select either tab to get started:
      - Assistant: Get quick, personalized answers. Select a suggested option, or type a question or topic you need help with. If you decide you need further help, you can still Talk to a human.
      - Search: Search the QuickBooks Online knowledge base directly, or select Contact Us and choose a way to connect with us:
        a. Start a chat with a support expert.
        b. Get a callback from the next available expert.
     

    The following article provides these steps if you ever need them again in the future: QuickBooks Online Support

     

    Feel free to drop a comment below if you have any other questions. I'll be here to help in any way that I can.

    P
    PleasantDental
    December 12, 2024

    Having same problem w error 105- Merrill not connecting to QBO. Spent over 2 hours on phone with QBO w no resolution; spoke to 2 technicians and a manager who were all asking me essentially the same questions. What a waste of time! Have also called Merrill 3 times today who state that they have no issues on their end. Very frustrating. If I were to run my small business like this, I would have NO customers. For 2 companies with a lot of resources, they sure aren't doing much to keep customers satisfied. Their engineers need to talk. I should not be the middleman. In my SB, we contact insurance companies on behalf of customers to figure out what they owe/ get prior approvals/ etc. We don't tell customers to figure it out. No reason QBO cannot chat w Merrill to figure out what's wrong. Maybe it's time to switch accounting software. Anyone work w Xero? 

      S
      SPD2024
      January 7, 2025

      I have the same problem since 11/20/24. I downloaded some transactions and then called QB for expert assistance. He talked me into unlinking ML altogether. For some reason I went along with it and now I can't get ML to link at all. I have no problem logging into ML directly. Help please!!!!

      JoesemM
      JoesemM
      January 7, 2025

      Hi there, SPD2024.

       

      I see that you've posted the same question twice, and my colleague has already answered the other one. Just in case you haven't been notified of the new response, here's the link: https://quickbooks.intuit.com/learn-support/en-us/banking/re-can-not-connect-to-merrill-lynch-105-error/01/1520634#M120816.

       

      If you have any further questions, feel free to reach out. I'm here to help . Stay safe.

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