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K
KNesja2021
August 10, 2021
Question

Missing check

  • August 10, 2021
  • 1 reply
  • 0 views

Good afternoon, 

 

We use QB Desktop Accountant 2019.  When I was reconciling our bank account, I found a check that cleared the bank on the 15th.  I couldn't find the check in QB, so I printed a copy of the cleared check from the bank.  It surely did come from us and was recent --- not something left over from long ago.  

 

My question is:  It was obvious we printed the check from QuickBooks, and the person who did it recalls doing it.  How is it possible that it didn't post to the bank account?  

 

I appreciate any ideas or thoughts anybody has. 

 

Thank you.

 

1 reply

BigRedConsulting
BigRedConsulting
August 10, 2021

It may have posted and then been deleted.  Check the audit trail report to see if that happened.

 

Also, you can start to create a new check, then print it, and then close the check form and not save it. In that case there will be no record of it in your file.

    K
    KNesja2021Author
    August 12, 2021

    BigRed --- Thank you for your post.  Via the audit, I was not able to find the check being deleted, so I am guessing the person who printed the check accidentally "escaped" out of it instead of posting it.  

     

    It's crazy that QB would let you NOT post a check that you have actually printed ... and even ACCIDENTALLY not post it.  There should be better controls.

     

    Thank you for your reply!

     

    Keith

      BigRedConsulting
      BigRedConsulting
      August 12, 2021

      There's a preference you can enable that forces transactions to save before printing. I think it's on by default:

       

      Edit | Preferences | General | Company Preferences | and then enable Save transactions before printing.

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