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Bchapss
December 7, 2022
Question

Mobile Check Deposit Bug!!

  • December 7, 2022
  • 2 replies
  • 0 views

Hi I have seen the past couple weeks. Multiple and I mean multiple updates to the iOS app and it still says a bug is preventing from allowing mobile check deposit. It has been very frustrating as my company depends on check being deposited. Every time I see the update log it says bug have been squashed. Anybody else seeing this message? Thank you!

    2 replies

    AlcaeusF
    AlcaeusF
    December 7, 2022

    Hi there, Bchapss.

     

    I'm here to help fix the issue you're having with check deposits in your QuickBooks Online (QBO) app.

     

    To check if the app's data is causing this odd behavior, I suggest resetting it. This process plays the same role as clearing the cache from your web browser. They collect cache (cookies) to save you time when loading repetitive data and images.

     

    Here's how to do it:

     

    1. Go to Menu ☰ and tap Help & Feedback.
    2. Select Refresh Data.
    3. Tap Refresh to confirm.

     

    You might want to learn how the QBO app works. Here's an article you can read for more details: QuickBooks Online app overview.

     

    In case you need it, I'm adding this article that tackles managing and adding bank deposits for further guidance: Add a bank deposit in QuickBooks Online mobile.

     

    I also suggest visiting our website for more tips and other resources you can use in the future: Self-help articles.

     

    Please leave a comment below if you have follow-up questions about deposits or anything else. I'm always here to assist. Take care.

    B
    BchapssAuthor
    December 7, 2022

    Thank you for the reply. But my issue is the actual me being able to snap a picture of the check to deposit into my QuickBooks. I have an iPhone running the latest iOS and it tells me there’s a bug with the mobile check deposit feature. But I have had about 5–6 updates to the app in the past 8 weeks or so and that bug hasn’t been squashed yet? Or is there something else I can do to fix it. I have uninstalled and reinstalled multiple times to no avail. Thank you! 

      C
      ChristineJoieR
      December 7, 2022

      Hello there, @Bchapss.

       

      I can see how difficult this situation is for you. I'm here to point you in the right direction to resolve this error encountered in QuickBooks Online.

       

      I suggest contacting our support team about this matter. This way, they will be able to investigate this further. Check our support hours to contact us at a time convenient to you.

       

      Refer to the steps below:

       

      1. Sign in to your QuickBooks Online company.
      2. Go to Help (?).
      3. Select Contact Us.
      4. Enter your concern, then select Let's talk.
      5. Choose a way to connect with us:
      • Start a chat with a support expert.
      • Get a callback from the next available expert.
      • Ask the Community to get help from businesses like yours.

       

      Finally, I've included a link to a set of articles you can use while working with us: Banking with QuickBooks Online.

       

      Keep on coming back for more queries about QuickBooks Online. The Community is available 24/7 to assist you. Please know that we are willing to listen to you.

      A
      ameliah
      April 27, 2025

      It's 2025 and I am having this issue. It looks like it hasn't been solved and so I am likely going to close my checking account and get one elsewhere since this technology works fine on all my other accounts.

        BigRedConsulting
        BigRedConsulting
        April 27, 2025

        Well, it's only been about two years.  Rest assured, Intuit is, I'm very sure, working on it.

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