Mobile Deposit Not Showing Up

Hi there, @mt229033. I'm here to help you resolve the issue you're experiencing with your mobile check deposit not appearing in QuickBooks Online.

Before we get started, please verify whether these entries have been successfully deposited into your account by checking your bank statements. This will help us address the issue and determine the best actions to resolve it.

An unsynchronized bank connection is a potential reason your transactions aren't showing in QuickBooks Online. Since refreshing your bank connection did not resolve the issue, I recommend contacting our customer care team for a more comprehensive investigation.

Our support team has the necessary tools and expertise to help identify the root cause of this issue. Here’s how you can contact them:

1. Sign in with your QuickBooks Online company.
2. In the upper right corner, click on the Help icon.
3. Select Search, then click Contact Us.
4. Write your issue or concern and click Continue.
5. Choose a way to connect with them.

For Simple Start, Essentials, and Plus users, our customer support is available from Monday to Friday, 6 AM to 6 PM PT, and on Saturday from 6 AM to 3 PM PT. Advanced users can contact us at any time on any day.

See this article for reference:  Get help with QuickBooks products and services
 

Additionally, here are a couple of articles you can check for help with organizing your downloaded bank transactions in QBO:

• Match online bank transactions in QuickBooks Online
• Categorize online bank transactions in QuickBooks Online

The Community space is always available if you have other questions about mobile check deposits, @mt229033. Feel free to leave a comment below.