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networktenn
January 1, 2025
Question

Mobile Deposit Not Working

  • January 1, 2025
  • 1 reply
  • 0 views

I have been trying to deposit a check through mobile deposit since 12/30/24 and I keep receiving a red exclamation mark that says, "Whoops, something needs to be fixed." Followed by "Hmm, that didn't work. Try again." We have deposited many checks via mobile deposit in the past with no issue.  When I contacted QB on Monday about it they said, "they are working on it".  This is a HUGE inconvenience to the end user.  It's been 3 days and I am still unable to deposit this check.  

1 reply

J
Jelayca V
January 2, 2025

This isn't the experience we want you to have, @networktenn.  I know you've recently contacted our support already but, I can provide the details of this ongoing case if you're working on an iOS device and offer troubleshooting steps for the mobile check deposit feature on Android devices.

 

If you're using iOS, please know that this case is still in progress. Our product engineers are actively working to resolve the issue so that you can use the mobile check deposit feature without interruptions. In the meantime, I recommend trying again later, as this issue often resolves itself.

 

I appreciate that you've invested significant time in resolving this, let me redirect you back to our Support team to be added to the list of affected users and ensure that you receive prompt updates on the investigation. Here's how:

  

  1. In your mobile app, go to the Menu.
  2. Click the Help icon and press ALL.
  3. Choose the Ask QB Assistant a question option. Select Contact Us.
  4. Set a specific topic or Ask about something else. Type in a short description in the box provided.
  5. Pick Continue, then hit the Callback option.

 

On the other hand, if you're using Android, please ensure your app is updated. Let's refresh the application to isolate the issue. This process is similar to clearing the cache on your web browser. You can follow these steps:

 

  1. Proceed to the Home menu or tap the three dots in the right upper right corner.
  2. Tap on Settings, then select Refresh Data.
  3. Press Yes. 

 

For future use, you can conveniently use your mobile device to take pictures of your receipts and then upload them for record-keeping and tracking purposes.

 

We encourage you to engage more in the Community if you have further questions about mobile check deposits or other QBO questions. My team and I are always here, ready to assist.

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