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wintercabin
January 7, 2025
Question

Mobile Deposits on QuickBooks Checking

  • January 7, 2025
  • 1 reply
  • 0 views

FED UP!

 

I have had multiple issues depositing checks into my Quickbooks Checking account via the mobile deposit option. I have traditionally deposited checks this way and now, the option on the app is no longer there. I called Quickbooks to rectify, however, after connecting me with GreenDot and then getting turned over to several different departments, the BEST resolution (after 45 minutes on the phone) was that they'd open up an "investigation" and get back to me. This is not an isolated incident. I have had issues with mobile check deposit several times within a year with the same outcome.  

 

Why is there only ONE way to deposit checks? And when this option isn't available, why am I provided zero recourse to get around the issue? I run a small business that is reliant on depositing incoming checks on time. It's infuriating that I am not treated with priority and options to circumvent a QUICKBOOKS issue. I am left with making the decision on whether or not I need to take my business elsewhere. 

1 reply

G
GlinetteC
January 7, 2025

Hello, wintercabin.

 

We understand how important mobile check deposits are to the smooth operation of your business, and we apologize for the inconvenience you are experiencing with the service.

 

Please be assured that we take your feedback very seriously, and we regret to hear that you have faced issues with this feature. We empathize deeply with the frustration this has caused you, especially as a small business owner who relies on timely deposits.

 

Our engineers are committed to resolving this issue for you, and we will ensure that you are promptly updated on our progress. In the meantime, we are here to assist you further, so please do not hesitate to reach out with any more questions or to check the status of your case.

 

You can categorize and match your deposits to ensure they are accounted for properly.

 

Thank you for your patience and understanding as we work to correct this for you, wintercabin.

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