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DisgruntledUserUser
December 4, 2024
Question

Money is Missing

  • December 4, 2024
  • 1 reply
  • 0 views

I need to vent. I am paid by my client through Quickbooks. We have not had any issues for several years of doing this. Recently, I was sent two “Bill Pays” stating that a “Payment is on the way…” All the information, including bank account number, was correct. The amounts are/were around $10k. That is a lot of money, especially for me. I waited until the date, and no money was deposited into my account. I called my client, and he said it shows that the money was deposited on the 22nd of November. I do not have it. I finally got my client to send me the account number and routing number of where it was sent. Neither was mine. And, the routing number was for a credit union for the Navy – The Navy Credit Union in Virginia. That is where it was sent. My client has no dealings with anybody in Virginia. Again, initially the information was correct. But then all of it changed. Why? Did someone hack into my client’s account? Why is NO ONE helping my colleague? He is now going to the local bank to see if he can get it reversed. Why is Quickbooks not taking any responsibility in this? I have done some research and have found that this has happened before. Quickbooks has deflected responsibility. Now, my client may may have to get a lawyer involved to figure out what happened. Is this a much larger problem than this one incident?

1 reply

R
RogelioL
December 4, 2024

I appreciate you for sharing detailed information about your concern. Know that this is not the experience we want you and your client to have, especially when dealing with payments with large amounts of money. Rest assured, I'm here to route you to the appropriate support.

 

While I would love to assist you here promptly, the best approach we can take is to contact our QuickBooks Online Support Team. They are equipped with the necessary tools to investigate your account securely.

 

Allow me to guide you through the process:

 

  1. Go to the Help (?) menu, then click Contact Us.
  2. Enter a brief description of your concern and select Continue.
  3. Click Contact Us and choose a way to connect with us:
  • Start a chat with a support expert.
  • Get a call back from the next available expert.

 

Please note that they're only available from Monday to Friday, from 6 AM to 6 PM PT, Saturdays from 6 AM to 3 PM PT, and any time and day for QBO Advanced users.

 

Once the issue is resolved, you might want to check out this article to learn how to control who can create, edit, approve, and pay bills: Set up roles and permissions for paying bills with QuickBooks Bill Pay.

 

I trust our QBO support team will handle your needs accordingly. Let me know how it goes, and if you have further concerns about your bill pay, you can always reach out.

D
DisgruntledUserUserAuthor
December 4, 2024

All of these steps have been followed. He has been working with QB's for the past several days, but has been brushed aside numerous times. All we want is the money back so I can get paid. With the holiday fast approaching, this has become quite concerning. I suggest that you contact my client to expedite the situation. Email me and I can give you my client's name.

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