Skip to main content
H
HSWS
July 12, 2024
Question

Money stuck in checking account for 6 months

  • July 12, 2024
  • 2 replies
  • 0 views

So I am super frustrated with QB right now. I have about 25k in my checking account that has been on hold for 6 months and they keep saying they will write a check to send it to me but it’s been on hold this whole time. Every time I try to talk to someone they keep telling me they can’t help me and so I’m not sure what to do now other than report the bank and QB for holding my funds. Any suggestions?

    2 replies

    J
    JoanaC
    July 12, 2024

    Let me assist you with your funds on hold for six months, @HSWS.

     

    We appreciate your patience on this matter. Rest assured that your money is safe and secured with QBO. I know that getting the on-hold funds is beneficial and important.

     

    As much as I would love to provide you with a formal response regarding the delay of fund release, the option to pull up your account is done by our Customer Care Team. This way, we'll be able to protect your personal information.

     

    I suggest contacting our payment support to follow up on the things you need to do for them to release the funds that have been on hold. You can follow these steps:

     

    1. Sign in to your QuickBooks Online company.
    2. Select Help (?) at the top right.
    3. Select or type Contact Us.
    4. Enter your concern, then select Let's Talk.
    5. Start a chat with a support expert.

     

     I encourage giving us another chance to help you out. Please dial the number in this article to connect with our representative: Contact Payments Support.

     

    You can always refer to this article to learn about the factors that may result in payment holds: Understanding Payment Holds in QuickBooks Online.

     

    I'll be here if you still have concerns about your Funds. Take care.

    J
    Just_me
    July 12, 2024

    Actually, @HSWS, Intuit/ QB is HUGE on holding money that doesn't belong to them.  You see, the longer they hold it, the more interest they collect off of it.  They know they can't legally keep it, so they hold it for as long as possible.  (Up to 270 days, or 9 months)  After they hold it for that long, they won't just turn and give it back to you.  They usually release it to your state.  Then, you have to turn around and collect it from your state.  

     

    It's all very dishonest and shady of QB.  But they are getting away with it, because not enough people will complain and/ or turn them in. 

     

    Filing complaints is the best way to get them to stop doing this.  FTC, BBB, your states Attorney General... All of them will take complaints.   

     

    Also, there is talk of a class action lawsuit, because of all of this.  You can find that info on FB.  

    https://www.facebook.com/groups/1324101394966851/discussion/preview

     

    Good luck!

      Terms & ConditionsAccessibility statement