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T
Trackstar
April 10, 2022
Question

Money won’t deposit in my account

  • April 10, 2022
  • 1 reply
  • 0 views

I sent my client a invoice and they paid. But it never deposit in my account that I have set  that I set up. 

1 reply

M
mv32
April 13, 2022

Thanks for bringing this to our attention, @Trackstar.

 

I can share some insights into why the funds aren't deposited into your account yet. The causes are may be due to one of these:

 

  • Payment processing exceeds the established maximum dollar amount expected on your account.
  • Our systems identify processing patterns that pose a risk to any of the parties involved: You, your customer, or to Intuit. 
  • When wrong information is entered.

 

In this case, you'll want to check your email to see if you have received important messages from QuickBooks Payments about the deposit. Or check the status of your deposit in QuickBooks Online:

 

  1. Sign in to QuickBooks Online.
  2. Go to Get paid & pay and select the Deposits.
  3. Select the bank deposit you want to review.

 

You can also read these articles for more details and how to handle fund holds in QuickBooks Online (QBO) and check the payment status in the Merchant Center: 

 

 

Additionally, you can contact our Merchant Support team. They have the tools to look into your account and check the reason for the deposit delay.

 

Once all is set, you'll want to check these resources for guidance. These contain steps on how to record your customer payments and reconcile your accounts:

 

 

Let me know in your reply if you have other concerns with receiving customer payments. I'll be around to guide you. Stay safe and well!

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