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mwbeke
June 6, 2025
Question

Multiple American Express cards not synchronizing properly with Quickbooks Online

  • June 6, 2025
  • 1 reply
  • 0 views

I have multiple Quickbooks accounts and half a dozen AMEX cards. In a single company, only one AMEX card will stay connected to the bank feed. Once one card is connected, other AMEX instantly becomes disconnected. This happens in multiple Quickbooks Online accounts. I called AMEX and they said it was a QB's issue. 

1 reply

Clark_B
Clark_B
June 6, 2025

I know how precious time is for you and the relevance of connecting your cards, @mwbeke. Let me connect you to our live support team for a thorough examination of why your other AMEX cards are being disconnected in your various QBO accounts.

 

Here's how:

 

  1. Go to Help.
  2. Select the Search tab, then choose Contact Us.
  3. Type in your issue or concern in the field.
  4. Hit Continue.
  5. Click the Chat or Callback option.

 

Our support team is available from Monday to Friday, 6 AM to 6 PM PT, and on Saturday from 6 AM to 3 PM PT.

 

In the meantime, you can consider manually uploading your transactions into QBO.

 

Once you're successfully connected, check this resource to help you categorize your downloaded transactions: Categorize online bank transactions in QBO.

 

We'll be around to help you if you have any other concerns about connecting your card to QuickBooks.

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